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1,401 Reviews of BMW of Darien - Service Center
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May 28, 2021
Great dealership always pleasure to go they’re great people great environment, Every time when I go there my vehicle get service 100%, My next car definitely will be purchased in this dealership people great environment, Every time when I go there my vehicle get service 100%, My next car definitely will be purchased in this dealership More
by Dmitrishtern
Employees Worked With
Other Employees :
Anthony Martinez, Frank Ciardullo, Gregory Michael, Anthony Fischetti, Patricia Romagnoli
May 27, 2021
The sales and service experience at the Darien BMW dealership is just exquisite. Making the appointment was easy and efficient, dropped the car off and took the loaner in less than 5 minutes, the serv dealership is just exquisite. Making the appointment was easy and efficient, dropped the car off and took the loaner in less than 5 minutes, the servicing was done on time, dropped off the loaner picked up my car in 2 minutes. Courteous, friendly and professional staff. More
by Patil Renuka
Employees Worked With
May 26, 2021
NEVER AGAIN. Since 2018, I have been coming to this location for service to my 328i. I even moved out of state and continued to use this location for service work. The Service was good. But my last vis location for service to my 328i. I even moved out of state and continued to use this location for service work. The Service was good. But my last visit truly felt like a bait and switch. I requested to have my brake fluid done because of the warning light. I took off of work for the balance of the day to wait in the lounge as work is being preformed. Advisor goes over the Vehicle Health Inspection and the mechanic suggestions. I elected on of the suggestions. After ~3 hours my car is ready. During the commute back to NY, I notice the Brake Fluid light is still red (should be green = good). Turned around to head back to the location. Advisor informs me that I only paid for the Brake Fluid Service. Additionally, I was told that to have the light go green I would need micro, front brakes, air filter worked on. This is new information to me. The advisor said that is why I had you sign saying no to brakes. [I have a juris doctorate so I know what makes a contract; there was no meeting of the minds] I stated to the advisor, usually I come to this location and look to get whatever service work is needed based on the car warning lights. NEVER have I been told that it is a all or nothing approach to get a car warning light green. The kept repeated the same thing about needing all the work done for the light to be cleared. I understood what the advisor was saying; I wanted to know: why this wasn’t clearly shared with me; why call it “brake fluid service” if it doesn’t clear the car warning; something about this does not seem right. Maybe it’s the Continental approach to customer service? Maybe covid has made this location for the stereotype of sleazy car salesman? Maybe it is factual? I just Wish I was told this ahead. Because as I stated from the beginning, I am here because of the brake fluid light in my car. More
by Dissatisfied
Employees Worked With
Patricia Romagnoli
May 24, 2021
The service area is superb. Vince Pampena is the best service advisor I’ve ever had. The service department is accurate thorough and responsive. A pleasure to deal with. service advisor I’ve ever had. The service department is accurate thorough and responsive. A pleasure to deal with. More
by Justin r
Employees Worked With
May 24, 2021
Very responsive and very thorough. particular applause for service advisor Patricia Romagnoli - courteous, efficient and helpful! (Didn’t need 25 words to acknowledge your service). for service advisor Patricia Romagnoli - courteous, efficient and helpful! (Didn’t need 25 words to acknowledge your service). More
by Alancadan
Employees Worked With
Chris Quaglio, Patricia Romagnoli
May 21, 2021
This dealership gets an A+. Professional, timely and they keep the customer updated on what is going on with the car during service. I have used them for years. Vince is great! He is so attentive and court keep the customer updated on what is going on with the car during service. I have used them for years. Vince is great! He is so attentive and courteous. More
by LilliantropeaRevireBMWDarien
Employees Worked With
May 19, 2021
Great service and advisors who thoroughly check you car is operating the best possible way and advise you the timeframe when future service will be needed. is operating the best possible way and advise you the timeframe when future service will be needed. More
by CherylAnnM
Employees Worked With
Anthony Fischetti
May 12, 2021
Expeditious and friendly. Great staff. Nice waiting area. Very trustworthy. Will definitely return to dealership in Darien for service and sales. Second good experience there Very trustworthy. Will definitely return to dealership in Darien for service and sales. Second good experience there More
by Prubin
Employees Worked With
Frank Ciardullo, Anthony Fischetti
May 12, 2021
I’ve been dealing with BMW of Darien for about 4 years and the service is excellent. Quite expensive, but it’s worth it. They did a fantastic job on my BMW 650. The people there are friendly and polite and the service is excellent. Quite expensive, but it’s worth it. They did a fantastic job on my BMW 650. The people there are friendly and polite. I would recommend anyone to BMW of Darien More
by Mike Rones
Employees Worked With
Anthony Fischetti
May 12, 2021
Fast, easygoing and helpful. Got the job done within two hours and also helped me out with other issues without any cost. Best service I had in a while. hours and also helped me out with other issues without any cost. Best service I had in a while. More
by SemiDom
Employees Worked With
Other Employees :
Al Ewert, Frank Ciardullo, Vince Robustello, Anthony Fischetti, Lina Wallace, Patricia Romagnoli
