BMW of Fort Wayne

We came to the dealership to look at a used vehicle, but walked out with a new Mini Countryman...and I couldn't be happier! Not knowing anything about the Mini's, and assuming they would be way too small fo walked out with a new Mini Countryman...and I couldn't be happier! Not knowing anything about the Mini's, and assuming they would be way too small for my husband who is 6'3", we stopped by to look at a Lincoln Corsair used car with only 1200 miles on it that I had located on the internet. We walked into the dealership and Mike began helping us by introducing himself and asking why we stopped in. There was a new Countryman on the floor that I was looking at, so he assumed that was what I was looking for, and asked me about it. I said I wasn't interested because I knew my husband would not be comfortable riding in it. He grinned, opened the front door, adjusted the seat and asked Jim to try it. We were amazed! We spent the next hour or so talking and learning about the Mini's, which I had always admired but never seriously considered. Mike answered every question and was incredibly considerate and patient. Long story short, we purchased a new Countryman, and after two weeks of driving it, I am very very pleased. I come from a long line of family-owned dealerships, and have heard every story imaginable about dealerships' customer service...the good, the bad and the ugly. My father was a friend of Jim Kelley, Tom's father. Mike Cramer and the entire Kelley team at the BMW dealership could not rank higher in my book. From the manager, Scott to the sales team, to Tyler who spent an hour orienting me to the new car and the finance team, Tom Kelley has put together an extraordinary, cooperative, knowledgable and gracious team at this dealership. I will definitely search out Mike Cramer if/when I am once again in the market for a car! You had better hang onto him, Mr. Kelley!! More

Working with MINI of Fort Wayne was a great experience. Staff were extremely knowledgeable about product and made the purchase and trade-in process seamless. Staff were extremely knowledgeable about product and made the purchase and trade-in process seamless. More

I recently purchased a BMW for my soon-to-be 16-year-old daughter from BMW of Fort Wayne, and I cannot say enough good things about the experience. Living 200 miles away in Michigan, I was initially hesitan daughter from BMW of Fort Wayne, and I cannot say enough good things about the experience. Living 200 miles away in Michigan, I was initially hesitant to commit to buying a vehicle sight unseen. However, after calling the dealership and being connected with Michael Uniejewski, my concerns quickly dissolved. Michael answered all of my questions thoroughly and even went the extra mile by sending me a detailed video of the vehicle, which gave me complete peace of mind. When I arrived at the dealership, I was delighted to find the vehicle displayed indoors with a personalized sign reserving it for my daughter, a thoughtful and memorable touch. The dealership itself is the nicest I have ever encountered, and both Michael and the finance manager, Hunter, were outstanding throughout the entire process. I was greeted with refreshments and made to feel truly welcome. The car was in impeccable condition, not a scratch on it, and came with a 12-month, 12,000-mile warranty, further reassuring me that I was making a solid purchase. Even though I was making this purchase from 3 hours away, I would highly recommend BMW of Fort Wayne to anyone in the market for a vehicle. Thank you for an exceptional experience! More

Excellent with caring competent staff throughout They are focused on making my experience excellent and strive to meet my needs. focused on making my experience excellent and strive to meet my needs. More

Ashley & Hunter were fantastic ! ! I so appreciated her professionalism, energy and knowledge ! Excellent customer service, and though I live in Indianapolis, I am forever a Kelly Min ! I so appreciated her professionalism, energy and knowledge ! Excellent customer service, and though I live in Indianapolis, I am forever a Kelly Mini fan now :) More

I recently had a great experience visiting BMW of Fort Wayne and wanted to share my thoughts. From the moment I walked in, the atmosphere was welcoming and professional without feeling pushy or overwhelmi Wayne and wanted to share my thoughts. From the moment I walked in, the atmosphere was welcoming and professional without feeling pushy or overwhelming. The staff was knowledgeable and genuinely helpful, taking the time to answer all my questions and make sure I felt comfortable throughout the process. What stood out most was how attentive and transparent the team was. They really listened to what I was looking for and helped guide me toward the best options without trying to upsell me on things I didn’t need. The entire experience felt smooth and stress-free. The facility itself was clean, modern, and well-organized, which added to the overall positive impression. Whether you’re just browsing or seriously looking to buy, I’d definitely recommend stopping by if you’re in the area. I’ll absolutely consider coming back in the future. More

Loved working with Caleb! He made it easy and was very professional! The beautiful car made it even better! He made it easy and was very professional! The beautiful car made it even better! More