BMW of Freehold

In my experience, Ronny was one of the most disappointing salespeople I've dealt with. I felt like he didn't listen to what I was looking for, communication was poor, and the entire process felt unprofession salespeople I've dealt with. I felt like he didn't listen to what I was looking for, communication was poor, and the entire process felt unprofessional. Do not buy from this dealership. Terrible communication, terrible service, and a car with serious problems. This has been an exhausting and unacceptable experience from start to finish. I put $15,000 down on a car that has had more than five problems, including an airbag warning light, a nonworking emergency brake, and several other dashboard warnings. I’ve already had to have it repaired once, and it still cannot pass inspection. It is now parked because I cannot use it. The car had also been in an accident and repaired before being sold to me. Although the VIN search showed a clean title, that did not mean the car was free of accident history or serious problems. Given what I received, I feel completely misled about its condition. When I contacted the dealership, they initially refused to fix the problems. Only after repeated complaints did they offer repairs. By then, I had lost all confidence in both the car and the dealership. I want my money back. My experience with Ronny was especially disappointing. Selling someone a car with these problems and then failing to take responsibility is unacceptable. Their communication has been poor, and getting help has required far more effort than any customer should have to make. Their public responses may sound concerned, but that has not matched my experience after the sale. Once they had my money, I felt abandoned. Imagine putting $15,000 down at a dealership and ending up with a car that cannot pass inspection. I would not recommend this place even to my worst enemy. Save yourself the money, stress, and frustration. Shop somewhere else. More

Mohammad is a very hard working Man,very devoted and loyal to his work ... he always did a great job . loyal to his work ... he always did a great job . More

Just purchased my car and working with Massimo made the entire process smooth and stress-free. He was transparent, patient, and truly listened to what we needed without any aggressive upselling or hidden f entire process smooth and stress-free. He was transparent, patient, and truly listened to what we needed without any aggressive upselling or hidden fees. He took the time to walk us through all the vehicle's features, answered every question honestly, and made the paperwork quick and easy. If you are looking to buy a car at BMW of Freehold, ask for Massimo —you won't regret it! More

All around superstar. I had a gret experience buying by 5th BMW and 1st at Freehold BMW. Will certainly be back in the future. I had a gret experience buying by 5th BMW and 1st at Freehold BMW. Will certainly be back in the future. More

My wife and I have been getting our cars from BMW of Freehold over the past few years and we are always grateful to Mr. Mike Youssef’s exquisite level of professionalism and kindness. He is caring and r Freehold over the past few years and we are always grateful to Mr. Mike Youssef’s exquisite level of professionalism and kindness. He is caring and responsive. He is the main reason we go from NYC to Freehold NJ for our cars. More

You could not find a better sales associate than Arthur. He was patient, knowledgeable and caring. He was patient, knowledgeable and caring. More

Probably will not be posted. Very unprofessional employee. Told me he would hold a car for a day, then sold it. Needs to be fired! Do not buy a car from this guy, got to get the Very unprofessional employee. Told me he would hold a car for a day, then sold it. Needs to be fired! Do not buy a car from this guy, got to get the word out. He got a buyer at a better interest rate most am sure. Also, voice mail is full shows how un responsible he is! cc: BBB of NJ More

Zach made everything simple and easy, and I got the car I wanted. Thank you, Zach and the finance department! wanted. Thank you, Zach and the finance department! More

Professional and transparent sales negotiation process with Maria, She worked over the July 4th holiday to get the sale done. Very helpful sales associate Mike. He was clear and patient helping us wit with Maria, She worked over the July 4th holiday to get the sale done. Very helpful sales associate Mike. He was clear and patient helping us with setting up and teaching us about the features This is our 4th BMW. . We will be back in 3 years to lease another BMW which are all awesome vehicles. More

It was a pleasure dealing with Mark. I never felt pressured. Through his perseverance he found my dream car i4 in the Dravit Grey with the exact options I wanted. He also went to bat f I never felt pressured. Through his perseverance he found my dream car i4 in the Dravit Grey with the exact options I wanted. He also went to bat for me with his sales manager to get me the lease price I had discussed with him. Mark was genuinely very happy for me. I also dealt with the finance mgr. Ruslan who explained everything in detail and never pressured me into purchasing anything additional which I also appreciated. I also appreciated Chris who made sure I was confident enough to drive my first electric vehicle home. He was very patient and answered all my questions. I would definitely recommend using Mark if you’re in the market for a BMW along with this dealership. Truly a pleasant experience which I haven’t said often in all my years of leasing vehicles. Sincerely, Larry S. More