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BMW of Freehold
Freehold, NJ
1,827 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,827 reviews
April 17, 2024
Pierre was patient, informative and very nice to deal with. Thank you again for all your help we were not easy to deal with :) John & Steph with. Thank you again for all your help we were not easy to deal with :) John & Steph More
by STEPH.CARUSO0119
Verified Customer
Helpful April 16, 2024
I was treated very well they had a lot of patience with helping us decide on which vehicle to purchase they listen to all our needs and concerns they get 10 stars frank went way out his way to please us helping us decide on which vehicle to purchase they listen to all our needs and concerns they get 10 stars frank went way out his way to please us John was extremely helpful explaining the car to my wife I highly recommend them More
by RICHARD88911
April 16, 2024
Best shop and amazing people. Helped us to get our new car and make the right decision! Helped us to get our new car and make the right decision! More
by IVANATODOROVSKA99
April 16, 2024
My experience at Freehold BMW was great. Mark was so personable and friendly. He was patient when we were indecisive about making our purchase but never once pushy. I would recommend Mark to Mark was so personable and friendly. He was patient when we were indecisive about making our purchase but never once pushy. I would recommend Mark to anyone!!!! More
by NICOLISCIANDRA
April 15, 2024
I want to extend my sincere thanks to Mike and Taylor for helping me purchase my dream car, the BMW X6. Their expertise and dedication made the process smooth and stress-free. I'm grateful for their outstand helping me purchase my dream car, the BMW X6. Their expertise and dedication made the process smooth and stress-free. I'm grateful for their outstanding service and support More
by Tanya
April 15, 2024
Very great to work with team. Very attentive even after the car was purchased. I appreciate their follow up. Very attentive even after the car was purchased. I appreciate their follow up. More
by DEBBIEBIBBER
April 14, 2024
Very cooperative… no hassle… Rob is the best! Would recommend. The only problem was waiting over an hour to finalize papers. Would recommend. The only problem was waiting over an hour to finalize papers. More
by BMW
April 14, 2024
Pierre was great at listening to what I was looking for and I couldn’t be happier with my car! Every box was checked that I was looking for. and I couldn’t be happier with my car! Every box was checked that I was looking for. More
by JULIANADAGOSTINO
Employees Worked With
April 14, 2024
April 13, 2024
In the midst of a family medical crisis, we discovered water accumulating in the body of our X3. Thankfully we trust the Freehold dealership and were able to work with Justine Ammiano. She managed the re water accumulating in the body of our X3. Thankfully we trust the Freehold dealership and were able to work with Justine Ammiano. She managed the repair smoothly, enabling us to keep every doctor's appointment. Her ability to plan and coordinate the repair process was exemplary. She guided us through each step with patience and kindness. This is our fourth BMW in the X series: when we are ready for the next one we will go wherever Justine is working. She is a wonderful representative of a professionally-run organization. More
by lucillemtm
Employees Worked With
