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BMW of Freehold

Freehold, NJ

4.9
1,850 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 1,850 reviews

May 08, 2010

I retained an auto broker to find a 128ci and ultimately got the car here. My goal: have the broker work out all the unpleasant trade in details, etc and I just go in and sign the papers on the new lease. More

by bmwfangryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deborah
May 10, 2010 -

BMW of Freehold responded

Thank you for the review. You kind to say we need a sprucing up. We really need to demolish this building and start a new one,and that is what e are going to do!We started construction last month on our new BMW Center. It should be finished in about 7-10 months. We are very excited to have our new BMW Center. It's been a long time comming! We will have updates on our website to follow the progress. Thanks Anthony

April 26, 2010

I feel that my experience at BMW of Freehold was a great experience because it was hassle-free. I was greeted and directed to my area of interest, as soon as I entered the lot. All of my questions were an More

by msclafani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Mongiello
April 26, 2010

John Bell went out of his way to work with me by bringing the car of my interest to my house so I could test drive it, and I never made a commitment to purchase the car. I did purchase the car and the person More

by jostrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bell
May 10, 2010 -

BMW of Freehold responded

Thank you for the kind words. Best of luck with your new BMW!

April 19, 2010

The 328ix I purchased from BMW Freehold had the lowest miles, best options and was the lowest priced in NY/NJ area. The customer service they have provided has been second to none. They truly believe in t More

by herrera328ix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Mongiello
April 15, 2010

I found this car (2010 BMW 535i-Xdrive) on the web through BMW USA as a certified, one owner car with very few miles. I called BMW of Freehold about the car and Matt was great from the first call. H More

by Lisaward12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Mongiello
April 13, 2010

MAT WAS VERY HELPFULL AND PROFFESSIONAL.MAT TOOK US ON A TEST DRIVE AND WENT OVER ALL OPS ON THE CAN WE LIKED , AN DID BUY A 530I AND WE LOVE IT .MAT IS STILL HELPING US WITH QUESTIONS WE HAVE ABOUT OUR 530 More

by MARTY COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MATTHEW MONGIELLO
April 13, 2010

This letter is to commend the salesman that assited me on This letter is to commend the salesman that assited me on the purchase of a vehicle, on April 10, 2010. I decided to purchase a car and began s More

by Franco Piras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Mongiello
April 12, 2010

Very thorough and goes that "extra mile" for service and attention to detail. We liked Matt very much and would recommend him to our friends. However, this form demanding 250 charachters is the most stupid More

by kensails
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Mongiello
April 07, 2010

We were very impressed with the courtesy, professionalism, and product familiarity of the staff at BMW of Freehold. From our first call to Sales Manager Dori to the sale completion with asso More

by z4buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Mongiello
April 01, 2010

my boyfriend and i were looking for a good deal on a 3series for about a month. we went to many bmw dealership in nj but honestly freehold bmw has got to be one of the best dealerships around. they are More

by simran923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
matt
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