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BMW of Freehold

Freehold, NJ

4.9
2,049 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,049 reviews

December 13, 2012

I purchased a certified 335i this past summer and ran into several issues with the car. Much to my surprise Michael Montelone contacted BMW headquarters and assisted in getting back the money I had put d More

by lechien232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montelone, Mark Ongsiako, Matt
December 13, 2012

The best of the best .......red carpet service from start to finish Richard is knowledgeable and always available for my crazy questions. Just a nice place to buy a great machine. More

by mannino1972
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez
December 10, 2012

Awesome experience from start to finish. Will buy every car from this dealership in the future. After a horrible experience at circle BMW my time at freehold BMW renewed my faith in BMW ownership. Well d More

by Gmorganlcsw
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nowell Herman
December 09, 2012

I leased a new 3 series and from start of the negotiations to picking up the car, the entire transaction went very smoothly. Maria and Jessica from the internet department were very responsive, p More

by rajsalaria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria, Jessica and Nowell
December 09, 2012

I have owned 2 previous X5's, which I purchased from a different dealership in New Jersey. In shopping for a new car, I went back to my old dealership and they just couldn't work it out with me. One pho More

by Rbrazel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Marlowe
December 06, 2012

After hurricane sandy, our car was a total loss and we started to canvass for a new car. We decided to look for a BMW for a change. Rich Slafer was our client advisor. He was a pleasant and honest perso More

by imperio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rich slafer
December 04, 2012

I went to multiple BMW dealership and was about to finalize a deal with one of them. Just by fluke came to Freehold. I asked them to price match on 328XI, they price matched it with a car with more ac More

by ksaswat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ongsiako
December 04, 2012

Dealing with such's honest people is all you get from this dealer,they do everything they can to make a deal . Monica is always pleasant,I have bought two cars from them and plan to buy a third soon. Ton More

by amanda.breen.94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica,
December 02, 2012

The staff was friendly and understanding. No pressure and a sincere willingness to please and keep a customer. Amanda was very patient and helpful as well as the manager John McBride. Dennis, who did t More

by ryanpat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Zamora
November 30, 2012

Very friendly, warm and excellent service. Very knowledgable about the vehicles and specs. I also felt that everyone was passionate and really loved their car and what they we selling. they were ac More

by Foureyes77
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Beierschmitt
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