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BMW of Orland Park
Orland Park, IL
1,778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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December 14, 2024
James is always pleasant and provides the best customer service ever! Such a pleasure knowing he will make sure everything is taken care of on my vehicle. Thank you James!!!!!!!! service ever! Such a pleasure knowing he will make sure everything is taken care of on my vehicle. Thank you James!!!!!!!! More
by LASHAWNPAYTON921
Verified Customer
December 14, 2024
Dion is courteous and efficient. The service tech found the issue and ordered part required to resolve the problem. The service tech found the issue and ordered part required to resolve the problem. More
by NICHELLEHATCHER
Employees Worked With
December 14, 2024
Jason is very personable and professional. I appreciate his attitude and the way he relates to me. I appreciate his attitude and the way he relates to me. More
by bsheinfeld
Employees Worked With
December 14, 2024
Oil change, filters replaced and brake repair in an hour and a half, very satisfied. and a half, very satisfied. More
by FWELFAR
Employees Worked With
December 14, 2024
Customer service was excellent but the wait for a oil change was almost 3 hours not good change was almost 3 hours not good More
by DENISEMATHIS99
Employees Worked With
December 14, 2024
First time servicing my car at Orland BMW. I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it would be and I was told an hour and a half. I came back after 1 1/2 hrs and was told it'd be another 1 1/2 hrs. It wasn't - it was another 2 hours. It took 5 hours to change the oil and brake fluid. No one called or texted to inform me of a delay. I was at the dealership 3xs (drop-off, pick-up, pick-up again). A loaner was never offered even though they acknowledge being backed up. I would not have minded the dealership saying, "here's a rental, come back in five hours". My day off that was going to be used to holiday shop didn't go as planned due to not knowing when I'd have to go to the dealership to pick up my car. More
by Lulu
Employees Worked With
December 14, 2024
James was great. I was created by him immediately. I received updates about my vehicle and received it the time promised! I was created by him immediately. I received updates about my vehicle and received it the time promised! More
by KEVANS1967
Employees Worked With
December 14, 2024
BMW of Orland Park consistently outperforms my expectations! Tony Scanlon is responsive and always on top of my service needs! expectations! Tony Scanlon is responsive and always on top of my service needs! More
by michaelm2010
Employees Worked With
Other Employees :
Mark Bugajski
