BMW of Orland Park

This Dealer provided Great service. Very easy and quick, a very seamless way to lease my new BMW. Very easy and quick, a very seamless way to lease my new BMW. More

Outstanding service and an amazing team! The highlight of this dealership is undoubtedly their exceptional service department. James went above and beyond to assist me, quickly arranging a l The highlight of this dealership is undoubtedly their exceptional service department. James went above and beyond to assist me, quickly arranging a loaner vehicle and addressing the issue with incredible efficiency. Their professionalism and commitment to customer care truly set them apart. Highly recommended! More

Seamless check in by service rep James. Kept me informed throughout the process. He’s an excellent customer service person Kept me informed throughout the process. He’s an excellent customer service person More

After returning my vehicle for at least the third or fourth time for the same issue. I was complaining when I came in to Jason what we thought the problem was for the last three or four times. He immedi fourth time for the same issue. I was complaining when I came in to Jason what we thought the problem was for the last three or four times. He immediately took it in the back and they replaced the stem on the tire. It was going bad. I will write to corporate regarding my issues that I had these last four or five visits. Jason was very helpful. More

Brought the car to check for cold air coming into the car and a recall. This dealership found no issues. Took it to BMW Sherrilleville, they found the problem and performed the recall. I am disappointed a and a recall. This dealership found no issues. Took it to BMW Sherrilleville, they found the problem and performed the recall. I am disappointed and disgusted and will be posting this experience on social media platforms. More

Went in for an air bag recall repair (Passage and driver side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of the staff stalled my vehicle 4 times if not more in the process of trying to get it into the shop. To add to this information after waiting 2hrs they told me they couldn't fix the driver side because they didn't have the parts. I have been a mechanic and fabricator for years. I set the bar pretty low for most shops, BMW of Orland park service center will be no exception. Thanks for setting the bar even lower. they told me they needed a part when I came back they didn't even replace any parts and told me it was fine. I waited 11 days just for them to tell me it was fine. they took way too much of my time and money for a recall they were responsible for More

I was told I had extended warranty when I called in to check. But when i got there i was told it had expired. check. But when i got there i was told it had expired. More

BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More

Gus Gertos is very professional sales person. He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of having employee like him. He is providing excellent service. Thank him taking care of us in a short time. More

Great employees Location convenient Great service Hours of operation helpful Friendly atmosphere Clean and accommodating service Hours of operation helpful Friendly atmosphere Clean and accommodating More