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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
1,781 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,781 reviews

December 13, 2024

The space is clean, nice and cozy. The atmosphere was a calm and inviting place to be. More

by REGGIEDLEE
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
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Dec 13, 2024 -

BMW of Orland Park responded

Thanks so much for this awesome review. We look forward to your next visit to BMW of Orland Park!

December 13, 2024

Nick is very helpful guy its my second time i go to the dealership and helps me with my car gets the job done. Thank you More

by Yusuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
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Dec 13, 2024 -

BMW of Orland Park responded

Yusuf, we're delighted to hear that Nick has been so helpful during your visits to BMW of Orland Park. We appreciate your continued trust in us and look forward to assisting you again!

December 13, 2024

Amazing! We had the best experience with Victoria. My 7 yo who was with us during the entire process now wants to be like Victoria when she grows up and work More

by SandraSully
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
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Dec 13, 2024 -

BMW of Orland Park responded

We're delighted to hear that Victoria and Joe made your experience at BMW of Orland Park so memorable! It's wonderful knowing they inspired even the youngest in your family. Thanks for choosing us!

December 13, 2024

Great dealership. Wonderful staff. Brought my car in for a recall. There was a pretty long wait to be served. Car was returned dirtier than when I brought it in. It wo More

by SJH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Denbroeder
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Dec 16, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback. We're glad to hear you found our dealership and staff to be great, but we’re sorry to learn about the aspects of your visit that didn’t meet your expectations. We apologize for the longer-than-expected wait and for your vehicle not being returned in the condition it should have been. Cleanliness and attention to detail are very important to us, and we’ll be addressing this with our team to ensure improvements are made. Regarding the Lyft ride, we understand how important comfort is, and we’ll be reviewing this service to make sure it better aligns with our standards. We truly value your input and hope you’ll give us another opportunity to provide a better experience in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out. Best Wishes, BMW Of Orland Park

December 13, 2024

Great friendly service and I really appreciated that I was offered the oil change package. More

by TINAFAULISIC21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Dec 13, 2024 -

BMW of Orland Park responded

We love to see this kind of feedback from our BMW of Orland Park customers. Thank you, Tina!

December 13, 2024

Fantastic service and the wait time was excellent. This dealership provides great service and the professionalism is amazing. More

by KABTGIBSON802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a fantastic experience with our team at BMW of Orland Park! Thank you for highlighting the excellent service and professionalism. We look forward to serving you again in the future!

December 12, 2024

Great! Very professional and nice people. Comfy atmosphere. No issues any time I’ve gone there More

by AUNTMO71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

BMW of Orland Park responded

Thank you so much for this wonderful review of BMW of Orland Park! Our team is always happy to see you!

December 11, 2024

Tony and the parts teem got me what I needed and got me in for service without any delay. More

by YOCHEESE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

BMW of Orland Park responded

Thanks for the five-star review of BMW of Orland Park! We are happy that Tony and our parts team delivered excellent service.

December 11, 2024

Jason in service is the reason we are loyal to the BMW Orland service area. He does an excellent job. More

by GWEN Giampaolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason's excellent service keeps you coming back to BMW of Orland Park. Thank you for your loyalty and kind words!

December 11, 2024

BMW Service is sub par to say the lease. My vehicle has been serviced there for 5+ years. With the exception of 2 visits, there has always been an issue. I doubt men have the same issue. More

by flowersn1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

BMW of Orland Park responded

It's disappointing to hear about your repeated issues with our service. We strive for consistency and quality, so it's concerning that this hasn't been your experience. Please reach out directly if you'd like to discuss further or need assistance resolving any ongoing concerns. Thank you, Brian Coster - Service Manager - 708-460-4545

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