BMW of San Luis Obispo - Service Center

They are not up front about their prices or payment Hidden fees. They did not complete services I asked about. Yet they were good about pointing out minor flaws in their attempt to generate a better p Hidden fees. They did not complete services I asked about. Yet they were good about pointing out minor flaws in their attempt to generate a better proof margin for the day More

Thank you for the quick fix on an odd issue with the key fobs! Good job solving the issue quickly! fobs! Good job solving the issue quickly! More

Diamato is professional, knowledgeable, and kind. His review of my vehicle was quick, direct, and thorough. He answered every question I asked and followed up with me after the service was complete. His review of my vehicle was quick, direct, and thorough. He answered every question I asked and followed up with me after the service was complete. Diamato offered options, reasons for his selections, and recommendations. Truly, today's visit to BMW SLO was beyond my expectations; it was all-inclusive and had fantastic customer service! More

The customer service is top notch! Whether I am there for an oil change or a major repair the customer service always makes be feel like a "VIP". Last service was for engine wire dama Whether I am there for an oil change or a major repair the customer service always makes be feel like a "VIP". Last service was for engine wire damage from a mouse. Diamato James took video of the damage and called me so I could see the extent of damage. Thank you Diamato James at BMW of SLO More

Roger provided fantastic service. He listened, he dealt with my fleet management company to get approvals while I was there, he promptly contacted me when the vehicle was ready, and p He listened, he dealt with my fleet management company to get approvals while I was there, he promptly contacted me when the vehicle was ready, and provided a run down of services provided upon pick up. Knowledgeable, quick, easy, and painless service. More

Tony was very friendly and helpful. I definitely feel he is outstanding service person. Thank uiu I definitely feel he is outstanding service person. Thank uiu More

Di Amato was amazing to work with. Much better than my last experience with somebody else. I didn't even check in because of how rude they were. Much better than my last experience with somebody else. I didn't even check in because of how rude they were. More

I was very pleased with Steven. He’s very personable, professional and friendly. He even volunteered to make some adjustments to my vehicle settings which was great! He’s very personable, professional and friendly. He even volunteered to make some adjustments to my vehicle settings which was great! More

Had a scheduled maintenance service and was absolutely taken care of. Karina Gonzalez personally helped me through the process and made sure to take care of any accommodations I had requested with a smile taken care of. Karina Gonzalez personally helped me through the process and made sure to take care of any accommodations I had requested with a smile and positive attitude. More

There were some issues that needed to be addressed, and in the end they were taken care of to my satisfaction. in the end they were taken care of to my satisfaction. More