BMW of Sarasota

Too long They told me it would take 2 to 3 hours. It took 5! I got there at 11 They did give me a car I came back at 1:30. I didn't get car til 4. They told me it would take 2 to 3 hours. It took 5! I got there at 11 They did give me a car I came back at 1:30. I didn't get car til 4. More

Service Awesome job all around can’t be happier with my experience at the dealership. Highly recommend this place and helpful and friendly staff. Looo Awesome job all around can’t be happier with my experience at the dealership. Highly recommend this place and helpful and friendly staff. Looo forward you getting my X5 back and hitting the road. More

Great experience and everyone was very helpful Everyone was very helpful but more specifically Naycolle was the most helpful and was always in such a great mood and made us feel like family every t Everyone was very helpful but more specifically Naycolle was the most helpful and was always in such a great mood and made us feel like family every time we came in More

Sorry I took my car to have it serviced Followed recommended service @40k My service advisor Scott is great but quality of work done is unacceptable. They broke my car instead of doing pr Followed recommended service @40k My service advisor Scott is great but quality of work done is unacceptable. They broke my car instead of doing preventative maintenance. I am so upset , there was nothing wrong with my brakes before the service. More

Very Fast, and smooth transaction! I would definitely recommend BMW of Sarasota to anyone looking for an excellent buyers experience. I drove past two other BMW dealers from Naples to p I would definitely recommend BMW of Sarasota to anyone looking for an excellent buyers experience. I drove past two other BMW dealers from Naples to pickup my new M5. They were by far the fairest to deal with and never made me feel uncomfortable in any way. From the GSM Emilio, my Client Advisor Jon Pekar to the Business Manager Tammy and my BMW Genius Nehemiah.... they all were A+!!! Thank you guys! More

Amazing service! Could not be happier with the service I received! The staff was friendly and very helpful. Thank you for such a wonderful experience. Five star servic Could not be happier with the service I received! The staff was friendly and very helpful. Thank you for such a wonderful experience. Five star service! More

Waited too long to see a service advisor I had a 7:30am appointment and didn’t see a service advisor until 8:15am then another 30-40 minutes to get the Hertz car. The advisor and the actual s I had a 7:30am appointment and didn’t see a service advisor until 8:15am then another 30-40 minutes to get the Hertz car. The advisor and the actual service were great. Dropping a car off for a recall should not take over an hour when it was scheduled one week ago. More

Poor customer service If you are given Scott as your service agent don’t expect the common courtesy of a return call, text or update on your vehicle. Greg at least found my If you are given Scott as your service agent don’t expect the common courtesy of a return call, text or update on your vehicle. Greg at least found my car and called me back to inform me what the issue was ...48 hours after I dropped it off for an oil change and 1 new tire. More

Good Job Got me in quickly, found the problem, fixed the problem..... good job. Actually was supposed to be done in 2 days and they got the job done in one da Got me in quickly, found the problem, fixed the problem..... good job. Actually was supposed to be done in 2 days and they got the job done in one day. More

Major service completed perfectly The alternator on my 2016 M4 was defective requiring replacement from German. The part was received and installed earlier than expected. I really like The alternator on my 2016 M4 was defective requiring replacement from German. The part was received and installed earlier than expected. I really liked the tech’s video as he went over the car and diagnosed the problem. Scott was excellent. More