BMW of Sarasota

Very personal attention Carlos was simply great! Friendly, honest, helpful. He was very personal and accommodating when I requested information about future service requireme Carlos was simply great! Friendly, honest, helpful. He was very personal and accommodating when I requested information about future service requirements. The best in BMW Sarasota More

Prompt, courteous, thorough. Made an appointment for service. Appointment was kept by the service center. An estimate was provided for both expense and time. A loaner was offered. Made an appointment for service. Appointment was kept by the service center. An estimate was provided for both expense and time. A loaner was offered. Waiting Instead, there were current reading materials, refreshments, tv, and a representative asking everyone from time to time if she could be of assistance. Repair was completed earlier than estimated. More

Very pleasant and professional. Would not hesitate to return for service as my service professional was always updating me and delivered vehicle in a timely manner and employee encou Would not hesitate to return for service as my service professional was always updating me and delivered vehicle in a timely manner and employee encounters; very pleasant. More

Nice people, great service This place really treats you special. Their waiting area is like a hotel lobby, only better because they have tons of snacks and drinks. Since our j This place really treats you special. Their waiting area is like a hotel lobby, only better because they have tons of snacks and drinks. Since our job was going to take over an hour, they called an Uber for us to and from the mall where we spent our time. Really nice place. I will definitely consider buying my next car here just because of the way the service dept. treats us. More

They delayed for hours in order to try to sell extras that I This was the 6th Bmw I have leased. It was the worst experience I’ve ever had. A lot of game playing with the price -And 3 hours to complete the trans This was the 6th Bmw I have leased. It was the worst experience I’ve ever had. A lot of game playing with the price -And 3 hours to complete the transaction. My next lease will be a Mercedes or Audi. More

Unexpected situation was superbly handled. My air condition stopped working and the service department took care of me immediately on a Saturday even though I did not have an appointment. A loa My air condition stopped working and the service department took care of me immediately on a Saturday even though I did not have an appointment. A loaner car was provided and I was able to arrive at work on time. Everyone was so courteous and kind from start to finish. More

Annual Servicing Derek is a fantastic service advisor.... the whole process was smooth and seamless Everything Derek said would occur did occur and actually on tim. Derek is a fantastic service advisor.... the whole process was smooth and seamless Everything Derek said would occur did occur and actually on tim. Well done More

Yes but With regularity, I experience extremely long wait time for car servicing. On Friday, October 25th I waited 40 minutes before I could even speak with m With regularity, I experience extremely long wait time for car servicing. On Friday, October 25th I waited 40 minutes before I could even speak with my advisor. I understand he was on a customer call but why wasn’t I reassigned to another service advisor? And yes, after 20 minutes of waiting I did go out to the valet desk to enquirer about my advisor’s availability My perception is a complete lack of respect for my time. More

128 convertible Carlos Munoz was great and valets very efficient and friendly The place was jammer but they were very fast Will come back for service and new car Carlos Munoz was great and valets very efficient and friendly The place was jammer but they were very fast Will come back for service and new car in the future More

Oil change The service was easy and quick. Carlos was great. Carlos was knowledgeable. He took the time to explain the specials and talked about the extended war The service was easy and quick. Carlos was great. Carlos was knowledgeable. He took the time to explain the specials and talked about the extended warranty. More