BMW of Sarasota

Happy experience! Working with Susan Gatlin was a pleasure. She was very pleasant and professional. The car we purchased was like new! Would consider buying my next car Working with Susan Gatlin was a pleasure. She was very pleasant and professional. The car we purchased was like new! Would consider buying my next car from her. Tammy Sailor was also great to work with. More

heartless scrupulous management Sunday afternoon my son found a car he wanted to buy. I called the dealership and asked for their best deal. While what they offered for my trade in w Sunday afternoon my son found a car he wanted to buy. I called the dealership and asked for their best deal. While what they offered for my trade in was about $3,000 less than retail Sunday night I said I would do the deal if they dropped $700 off asking price from the $999 "dealer Fee". Monday they said they needed a deposit. I offered to put the deposit on my credit card as my son was working at a new job until 7pm and coudn't bring a check down until 8:30 as he had no personal checks with him at his job in South Clearwater and his home is in North Tampa. He would have to go home get the check and drive to Sarasota. Numerous times I asked if I could put the deposit on a credit card I even offered to pay for the car completely on my credit card. "we need a deposit" So I call the manager and explain the situation and he says the cars sold someone just bought it. After offering every way I knew to get them the money I got upset with him and hung up around 4pm. The salesman texts me and says I really want to get your son the car. I tell him it's sold. Meanwhile I call my wife and son to tell them the bad news. My wife answers the phone at our bank and says the manager told her to do a money transfer so she left work early to do that. She's confused. I text my son and tell him not to go get the check the car is sold. The manager then calls me and says the people backed out of the deal do I still want it. I told him if the car was free I wouldn't want it and to stick it up his *** He then calls my wife and son to ask them!!!!! My ears are bleeding!!!!!!! INSANITY!!!!!! More

Great Service Jessica was a terrific service manager! Her professionalism and communication made the entire process easy. I would recommend her as well as the entir Jessica was a terrific service manager! Her professionalism and communication made the entire process easy. I would recommend her as well as the entire service center. More

Professional service The service representative, Derek Thomas, is knowledgeable and professional and quickly solved my problem. He was also able to get me two discounts fo The service representative, Derek Thomas, is knowledgeable and professional and quickly solved my problem. He was also able to get me two discounts for service performed. More

Pleased New Customers We were treated graciously as soon as we stepped out of our car. Tim welcomed us and made us feel he was there to help, not push. They meet our expect We were treated graciously as soon as we stepped out of our car. Tim welcomed us and made us feel he was there to help, not push. They meet our expectations and we are very happy with the deal they gave us! Thanks, Jim and Pam Ames More

Good experience Valentina did a great job communicating issues with the car, offering solutions and outlining costs. The parts and labor were right in line with avera Valentina did a great job communicating issues with the car, offering solutions and outlining costs. The parts and labor were right in line with average BMW costs noted on Google. In addition, front desk Chris represented the dealership well on Sunday when I called to schedule a service appointment. More

Great service! Everyone was friendly and helpful. I am having more work done next week. Hope things go as smoothly. Susan (who works in the customer lounge area) ev Everyone was friendly and helpful. I am having more work done next week. Hope things go as smoothly. Susan (who works in the customer lounge area) even found a detective novel for me to read while waiting! More

The staff We had a very good experience. We went to the dealership just to look around and before we left we had purchased a car The young salesman Rick Salaza We had a very good experience. We went to the dealership just to look around and before we left we had purchased a car The young salesman Rick Salazar was very helpful and professional. I was not really looking for a BMW, I was going to trade in my older mercedes for a newer model but I liked the look of the one I bought I had owned two BMW many years ago and was happy with both. So I now own my third BMW and I hope I like it as much as the other two I had a number of years ago. Again Rick Salazar was very nice to work with. Thank you. Gail Kerwood More

Thx BMW! Honest repair evaluation and gave me a very good loaner to use while my BMW was getting repaired.. it was finished in a timely manner and great wash t Honest repair evaluation and gave me a very good loaner to use while my BMW was getting repaired.. it was finished in a timely manner and great wash to make it look awesome! Thanks so much.. More

Record time - awesome service! Started changing our service appt times to 8am. I was in for an oil change and a couple other regular maintenance items - I was back on the road befor Started changing our service appt times to 8am. I was in for an oil change and a couple other regular maintenance items - I was back on the road before 9:30am!! Lewis (SA) is exceptional, friendly and professional. Awesome experience!! More