BMW of Sarasota

THE WORST CUSTOMER SERVICE I have taken my car there for repairs several times- given junk rental cars to drive- after complaining given mgrs car. When I researched the repair c I have taken my car there for repairs several times- given junk rental cars to drive- after complaining given mgrs car. When I researched the repair costs online the were more than doubled the part costs- and upon occasion when I picked my car up they repaired something else not the issue I took it there for. When you go talk to MGR and he isn’t there- he TEXTS you that he is sorry you aren’t happy and can be reached at a certain number!!! Wow! Some caring about the customers. Another customer complaint was they waited 3 hours on their oil change... THE WORST CUSTOMER SERVICE EVER! They way over charge you, and could care less about making you happy. More

Superior Customer Service - Worth the drive I drive 90 mins from Tampa to have my BMW serviced at Sarasota BMW; Carlos M is ALWAYS honest and attentive to all my needs. I drive 90 mins from Tampa to have my BMW serviced at Sarasota BMW; Carlos M is ALWAYS honest and attentive to all my needs. More

Fernando does it all, and meks it easy for the customer!!! Fernando is the one who deserves the credit. He's the only one that cares about you after you buy the car ( and Jack). I wish you sold more BMW access Fernando is the one who deserves the credit. He's the only one that cares about you after you buy the car ( and Jack). I wish you sold more BMW accessories in house.. More

Great customer service Great new car buying experience with Tim Chestnut and Tammy Saylor in Finance. They made the experience stress free. I would highly recommend them if Great new car buying experience with Tim Chestnut and Tammy Saylor in Finance. They made the experience stress free. I would highly recommend them if you are interested in leasing a BMW. More

Quick and easy Maria was great to work with as always. She was quick to respond and follow up with me on status of vehicle. Great waiting area inside. Maria was great to work with as always. She was quick to respond and follow up with me on status of vehicle. Great waiting area inside. More

Excellent service This was my first time at the dealership being new to the area. Maria Lizardi was so friendly and professional addressing my concerns and questions. I This was my first time at the dealership being new to the area. Maria Lizardi was so friendly and professional addressing my concerns and questions. I will be back.for sure. More

Where did my $29.95 oil change go? First of all, it's a beautiful dealership with a great customer service lounge. I was greeted promptly by my service advisor Seth who made me feel rig First of all, it's a beautiful dealership with a great customer service lounge. I was greeted promptly by my service advisor Seth who made me feel right at home. I had brought my 2013 135i in for a $29.95 oil change courtesy of a BMW of Sarasota service department mailer. As we began discussion on the purpose of my visit, Seth checked the VIN# and promptly informed me that the vehicle needed a brake fluid flush and refill, along with a cabin filter. I did know that BMW recommends a brake fluid replacement every 2 years, so I agreed to the service and my $29.95 oil change quickly became a $365 visit. The service was performed quickly and professionally, I was in and out in less than 90 minutes. Moral of the story, owning a BMW is never cheap. PS, they did honor the $29.95 oil change. More

service as expected Friendly staff and the service was completed in accordance with the estimate I would recommend this Bmw dealer for parts and service. Friendly sales Friendly staff and the service was completed in accordance with the estimate I would recommend this Bmw dealer for parts and service. Friendly sales staff as well. More

New X4 Susan was the reason I returned and continued to look at BMW's. I was ready to purchase something else and decided to talk to Susan again. That's wh Susan was the reason I returned and continued to look at BMW's. I was ready to purchase something else and decided to talk to Susan again. That's when she introduced me to the X4 which was exactly what I wanted ... I just really didn't explore it as I had limited time and was in the mode of looking for a car when I first visited the dealership More

Exceptional I visited the service center two days ago and was told by a different service consultant that my car is under Canadian free maintenance program and is I visited the service center two days ago and was told by a different service consultant that my car is under Canadian free maintenance program and is not eligible in the US. I told him that the dealership had done this in prior years, but he refused to accept. I came back two days later for fog lamp replacement, and I mentioned to Maria about the experience and problem that I had. She voluntarily checked with the warranty manager and told me that they can still service it for free under the program. All done without a hassle. Outstanding! More