BMW of Sarasota

Great experience buying an SUV Naycolle was great to deal with. She is so nice and knowledgeable. A true asset to the dealership. Made buying a car a pleasure. May buy a convertible Naycolle was great to deal with. She is so nice and knowledgeable. A true asset to the dealership. Made buying a car a pleasure. May buy a convertible in the fall. More

The service advisor was very accommodating I appreciated the accommodation and patience I experienced with my service advisor; she was able to make some adjustments to make my visit more afford I appreciated the accommodation and patience I experienced with my service advisor; she was able to make some adjustments to make my visit more affordable More

Buying a car Very friendly salesman he found the way to give me a good price on the vehicle I was looking for paperwork was very quick and once I was with the fina Very friendly salesman he found the way to give me a good price on the vehicle I was looking for paperwork was very quick and once I was with the financial advisor she took care of me with the paperwork explaining me every detail and I was out very fast More

Customer centered service We own and maintain BMWs in three states. Derek Thomas at BMW of Sarasota, makes our Sarasota experience outpace all others by a wide margin. He be We own and maintain BMWs in three states. Derek Thomas at BMW of Sarasota, makes our Sarasota experience outpace all others by a wide margin. He bends over backwards to accommodate my schedule and is reliable as well. Most recently I’ve been impressed by the thoughtful changes implemented by the dealership to get me in and out and back on the road seamlessly. Returning a loaner and paying for service is a breeze. It feels like management set priorities with ME (the customer) in mind! More

Service Center Service center representative was excellent, vehicle was delivered on time, waiting room is very comfortable with very good amenities. Car wash is on Service center representative was excellent, vehicle was delivered on time, waiting room is very comfortable with very good amenities. Car wash is one of the worst as car is covered with white spots from the residue in the water. They never wipe the car down leaving door sills and inside of trunk and hood wet. Last month I paid $18 for a horrible car wash where they didn't even clean the inside windows and they never vacuum. More

Fernando always goes the extra mile to deliver grea Service Very good experience. Fernando as always is terrific in his commitment to excellent service. I love my X-3 and this level of service keeps me comin Very good experience. Fernando as always is terrific in his commitment to excellent service. I love my X-3 and this level of service keeps me coming back! More

Long wait Have always gotten my oil changes and service at BMW. Oil changes always seem to take a couple of hours. This happens regardless of time of day and Have always gotten my oil changes and service at BMW. Oil changes always seem to take a couple of hours. This happens regardless of time of day and seems too long. I even noticed my car in the parking lot after service was complete Justin waiting for a wash. The process doesn’t appear to be running as efficiently as it could. More

Personal involvement. This has been an ongoing problem with brake noise and a separate noise from the rear of the can that nobody heard until a senior technician and I took This has been an ongoing problem with brake noise and a separate noise from the rear of the can that nobody heard until a senior technician and I took a test drive. and he immediately heard the noise even though it was stated as the reason for the service in the first place. Spent over 4 hours and was told there was no noise. Had to wait on the part and though a rental was provided, it required a return trip to pick up the car. More

Service apt Easy of apt Schedulling ( Tonia was polite and friendly) Dropped the car, service attendant Lewis was helpful and very attentive Please waiting are Easy of apt Schedulling ( Tonia was polite and friendly) Dropped the car, service attendant Lewis was helpful and very attentive Please waiting area Time efficient apt More

Out of town oil change. Was overdue and had some time. The Sarasota crew was extremely accommodating. Nice not to be treated like an out of towner- same quality service I’m u Was overdue and had some time. The Sarasota crew was extremely accommodating. Nice not to be treated like an out of towner- same quality service I’m used to! More