BMW of Sarasota

Excellent customer service. Carlos was honest, communicated the requirements to fix my car, provide transportation during the repair, had it done on time and at the cost quoted. Carlos was honest, communicated the requirements to fix my car, provide transportation during the repair, had it done on time and at the cost quoted. More

My Third Car from BMW of Sarasota This was my third BMW from this dealership since 2004. Each time I have bought, I have been impressed with the depth of understanding and consideratio This was my third BMW from this dealership since 2004. Each time I have bought, I have been impressed with the depth of understanding and consideration expressed by all levels of employees. This last purchase was the first time I designed my car from scratch, and found the experience thrilling. More

Sales Experience = Good / Paperwork = Awful I recently leased a 200 series convertible. I worked with Abby who was patient, easy-to-work with and knowledgeable. I felt I ended up with a good d I recently leased a 200 series convertible. I worked with Abby who was patient, easy-to-work with and knowledgeable. I felt I ended up with a good deal which is probably how most feel. My wife was not with me at the time we made the deal, and I needed to come back later in the day with her to sign the paperwork. Prior to my leaving, I gave them the information they needed and when I got home, I sent them a copy of my wife's license as they requested. We had a 5:30 appt. to sign the paperwork and didn't get out until 7:50. The majority of this time was sitting and waiting. I've purchased/leased many other cars and I don't remember this process ever taking close to this amount of time. It was confusing in that the dealership was not busy at all. The following comment is NOT related to Abby, but rather to at least one other employee … the desks are in an open area and most customers do not want to hear another employee complaining about 1) a lost deal earlier in the day 2) how slow it was that day 3) the person would rather not be there on this particular day. I'm sure all are frustrating experiences, but it is not something a customer needs to hear. More

Great Experience Jonatan was very attentive and made sure we have the deal we wanted despite aggressive negotiating....Recommend Jonatan for your next BMW purchase i Jonatan was very attentive and made sure we have the deal we wanted despite aggressive negotiating....Recommend Jonatan for your next BMW purchase in the near future!!! More

Superb! Derrick was a true professional and very helpful! He made the service process easy to understand and a truly great experience with outstanding custome Derrick was a true professional and very helpful! He made the service process easy to understand and a truly great experience with outstanding customer service! More

Exceptional service! Recently went in to look at options for the end of my lease. My salesperson, Naycolle Wright, was personable, knowledgeable and professional. Every Recently went in to look at options for the end of my lease. My salesperson, Naycolle Wright, was personable, knowledgeable and professional. Every employee we interacted with was professional, courteous and helpful. Great experience! More

Great Experience! Went in for a service and left with a new BMW 530 I. Chris Siriphokha was the best. Knowledgeable, no nonsense and came in with a fair deal! Jesus was Went in for a service and left with a new BMW 530 I. Chris Siriphokha was the best. Knowledgeable, no nonsense and came in with a fair deal! Jesus was a pro. Great dealership!!! More

Great customer service Carlos offered great customer service by keeping me informed and maintaining great communication. Carlos pointed out some issues with my car expressin Carlos offered great customer service by keeping me informed and maintaining great communication. Carlos pointed out some issues with my car expressing concern for safety without pressuring me into any repairs. Rather, he provided me with all the information and left the decision up to me which I greatly appreciate as a customer. More

Carlos does a great job! Carlos listens to my concerns. He gives me very clear information when I have a question about my car and takes care of whatever needs to be done in a Carlos listens to my concerns. He gives me very clear information when I have a question about my car and takes care of whatever needs to be done in a timely fashion. My husband and I are extremely pleased With Carlos and this BMW dealership.When I learned that 2 of my tires were quite worn Carlos expedited arranging for new tires and a loaner car. I was very pleased with the speed with which he accomplished this! Especially as it was right around Xmas! More

Inappropriate charge I have a new BMW lease.The steering causes the car to wander.I brought it in at 2000 miles to have it checked.They said it was fine.Brought it back Su I have a new BMW lease.The steering causes the car to wander.I brought it in at 2000 miles to have it checked.They said it was fine.Brought it back Sunday,same issue. They drove it and said,"fine", but then,upon my insistence,checked alignment.Way out! Charged me $200 to fix it,even though it has been out since I first got the car. Really bad business model.Won't recommend BMW to anyone.Would live to get out of lease More