BMW of Sarasota

Derrick was excellent I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was qui I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was quick to help with this last minute issue and made my appointment time prompt, professional and polite. First Class treatment and a First Class Service Advisor in Derek! Thank you for an excellent experience. More

2 recalls done, when one expected Went in for one recall as day before part for another recall was not it, but when car received both recalls were done. Saved significant time, althoug Went in for one recall as day before part for another recall was not it, but when car received both recalls were done. Saved significant time, although service center is a very accommodating place. More

Great experience with Carlos My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the optio My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the options we had, and how our warranty worked to ensure the best possible outcome for us. I feel like he was very honest and focused on customer satisfaction. The post-inspection report showed the techs took time to look over all aspects of the car, i'm very confident in their work and Carlos's supervision. More

Service Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. More

Great overall dealership and staff. Jack was courteous and a pleasure to work with in spite of our indecision to purchase a new vehicle. Jack answered every one of my many emails in det Jack was courteous and a pleasure to work with in spite of our indecision to purchase a new vehicle. Jack answered every one of my many emails in detail. Would highly recommend Jack and dealership. More

Service Excellent Fernando is top quality! Fast efficient & always available He has been my service rep since the beginning. I will never change s Excellent Fernando is top quality! Fast efficient & always available He has been my service rep since the beginning. I will never change service at BMW as long as he is there! More

Quick, comfortable and responsive First time bringing in my classic 2002 330ci. Had an airbag recall that was starting to get on my nerves. BMW has been good about sending out postca First time bringing in my classic 2002 330ci. Had an airbag recall that was starting to get on my nerves. BMW has been good about sending out postcards to remind us to have the recall taken care of. We finally got a time that worked for both parties and I was pleasantly surprised of the waiting area. Plenty of snacks, drinks and comfortable chairs to relax and wait. My original understanding was for less time than Jessica told me about and because I was already time bankrupt, she quickly offered up a rental car so that I was not stressed about timing. I will be back soon. More

Mostly Well Done Appointment was scheduled quickly at the time I requested, drop off was easy, service advisor made contact within 10 minutes. Unfortunately, rental ca Appointment was scheduled quickly at the time I requested, drop off was easy, service advisor made contact within 10 minutes. Unfortunately, rental care pickup took 50 minutes, BMW people blamed it on Hertz but I still had to wait 50 minutes. Rental car drop off was easy, checkout was timely and service advisor did a good job of explaining everything. Except for the rental car fiasco, well done. More

Responsive Service Had issue turning on car in the morning. So, Took it to Service immediately. And the car issue was resolved and received maintenance too. Thank you! Had issue turning on car in the morning. So, Took it to Service immediately. And the car issue was resolved and received maintenance too. Thank you! More

Seamless Transaction I just moved the vehicle here from New Jersey and had a coolant leak i was able to get an appointment within a day and they ordered the parts, gave me I just moved the vehicle here from New Jersey and had a coolant leak i was able to get an appointment within a day and they ordered the parts, gave me a loaner and was out the door by 5pm!! More