BMW of Sarasota

No parts You called me a recall and don’t have the parts for it. Carlos is great. Management has dropped the ball. This is just poor management and planning You called me a recall and don’t have the parts for it. Carlos is great. Management has dropped the ball. This is just poor management and planning More

Prompt courteous service My car had a brake issue. I got a next day appointment, was given a loaner while the parts were ordered and the next afternoon my car was fixed. My car had a brake issue. I got a next day appointment, was given a loaner while the parts were ordered and the next afternoon my car was fixed. More

Great service needed new tires Very timely.Gave quote right up front Carlos kept me informed of the problem and approximate time frame .The waiting area is customer friendly.Plan al Very timely.Gave quote right up front Carlos kept me informed of the problem and approximate time frame .The waiting area is customer friendly.Plan all my services there More

Attention to detail Carlos is very through in explaining what services are due and helps answer any and all questions. Customer video was very interesting. I have never Carlos is very through in explaining what services are due and helps answer any and all questions. Customer video was very interesting. I have never seen this before. Kudos More

Very much satisfied and totally pleased with the service pro I was just pleasantly surprised with the friendliness, concern, and promptness of the service I received. Definitely will return for my next service I was just pleasantly surprised with the friendliness, concern, and promptness of the service I received. Definitely will return for my next service visit or sooner. More

Poor Service , as always Terrible service from start to finish. This is the worst service center around. Always unorganized and very unhelpful. Derek is always an issue yet st Terrible service from start to finish. This is the worst service center around. Always unorganized and very unhelpful. Derek is always an issue yet still there. More

Great job! Very good service and excellent way to stay informed via text and videos and easy to pay online. Carlos and Tiffany were great partners to work with Very good service and excellent way to stay informed via text and videos and easy to pay online. Carlos and Tiffany were great partners to work with. More

Tire pressure issues Had tire pressure issues three times in three months! On the third time they finally checked for a leak but said they found no leak. Finally on the f Had tire pressure issues three times in three months! On the third time they finally checked for a leak but said they found no leak. Finally on the fourth time they found a nail in the tire which I feel was their before! Then it took all day to replace the tire . No tire in stock and no loaner! Did provide a Hertz rental for the day! The service representative who helped us was new to job but did a commendable job of helping us through this ordeal! Thank you Tiffany! More

Had to speak to service mgr to be anle to drop off, then wor Asked for only one sensor to be repaired, two were done, resulting in extra expense. 2nd visit, 2nd time with issues. Not convenient for me. Asked for only one sensor to be repaired, two were done, resulting in extra expense. 2nd visit, 2nd time with issues. Not convenient for me. More

Carlos is our hero Carlos is the best service manager in the world. We can always count on fast, courteous and competent service. He is the hardest working employee. Carlos is the best service manager in the world. We can always count on fast, courteous and competent service. He is the hardest working employee. More