BMW of Sarasota

Service A+/5 star Loaner Process B/3 Star Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one el Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one else waiting to provide a “reserved” car. The young man behind the desk said he needed to “find” the car and see if ready. Shouldn’t this be info obtained when service opens at 7AM More

Unscheduled visit Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent custom Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent customer service by competing future maintenance issues in which I would have had to come back. More

Service review Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we ca Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we can trust that his recommendations without having to worry we are being told something is wrong to gain a commission. More

First Class As always, every aspect is handled with the highest professionalism. Although I am getting my car serviced which can be fraught with unwelcome surpris As always, every aspect is handled with the highest professionalism. Although I am getting my car serviced which can be fraught with unwelcome surprises, this was an enjoyable visit. More

Best service department Scheduling a service appt and the work completed were exceptional. A wonderful experience all around. Everyone we dealt with was professional and co Scheduling a service appt and the work completed were exceptional. A wonderful experience all around. Everyone we dealt with was professional and courteous. We would highly recommend them. More

Excellent and timely service. Great dealership with knowledgeable service advisors. Friendly atmosphere. Every employee had a smile on their face. Would always be my first choice t Great dealership with knowledgeable service advisors. Friendly atmosphere. Every employee had a smile on their face. Would always be my first choice to service my car. Keep up the good work. More

Thank you BMW Team Than you to Jack the sales advisor in getting me into the right BMW to fit my needs!!! Through the car buying process he was realistic and honest to e Than you to Jack the sales advisor in getting me into the right BMW to fit my needs!!! Through the car buying process he was realistic and honest to ensure that I remained a BMW customer long term. Fernando is also the best service advisor and has continued to guide me to make the best decisions for the BMWs I own! More

warranty coverage Very disappointed with seat wear not covered 2016 x5 has 23000 miles .Edge of seat wore off color and texture. we are retired and do not wear rough fa Very disappointed with seat wear not covered 2016 x5 has 23000 miles .Edge of seat wore off color and texture. we are retired and do not wear rough fabric very poor quality seating material.Service writer was good but didnt expect to pay for this.Will look to other brand next time.This i would expect from a ford or chevy. More

New Car Purchase From the initial greeting to the closing of the deal - the service was exceptional! We live in Tampa and did the extra drive because of the inventory From the initial greeting to the closing of the deal - the service was exceptional! We live in Tampa and did the extra drive because of the inventory available at the dealership. We found our car! Chris, unaware that we were ready to buy took the time to test drive and explained to us everything we needed to know. Jesus, in the finance department, was delightful to work with too! I will be making the extra drive to the Sarasota dealership just so I can get my new car serviced at BMW Sarasota. More

Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More