BMW of Sarasota - Service Center

Great Job Great job by Carlos the advisor and the repair people!! Work done well and rapidly. Great, great service by Carlos. Dealership is very organized an Great job by Carlos the advisor and the repair people!! Work done well and rapidly. Great, great service by Carlos. Dealership is very organized and competent More

Jmp0008 I have both of my vehicles serviced here. Service was excellent as usual. Staff was courteous and helpful. The wait for the repairs was not too long I have both of my vehicles serviced here. Service was excellent as usual. Staff was courteous and helpful. The wait for the repairs was not too long would recommend to everyone More

Very good and easy Because , He is very professional and extremely detailed with every aspect of my car.l will be there next time because the prices are very high but. H Because , He is very professional and extremely detailed with every aspect of my car.l will be there next time because the prices are very high but. He explained why? More

Very professional and personalized service from Carlos Munoz Carlos Munoz is a very professional resource. Excellent work Carlos! He is a strong member of the team and is friendly and knows his stuff! Carlos Munoz is a very professional resource. Excellent work Carlos! He is a strong member of the team and is friendly and knows his stuff! More

The Best Service Experience Imaginable The excellent service and people I encountered at BMW of Sarasota astounded me. The level of professionalism and the lengths that they went to ensure The excellent service and people I encountered at BMW of Sarasota astounded me. The level of professionalism and the lengths that they went to ensure the best service experience and repair cost was unbelievable. My 528i was issues occurring just months outside of the 5-year warranty. My service representative, Valentina Lizardi, consulted with the service team and they petitioned BMW to cover the repairs due to the low mileage on the vehicle. Valentina served as a customer advocate to me and incredible ambassador of the BMW brand. She also extended a promotional discount on the uncovered repairs, making the cost far less than what was quoted by other independent service shops specializing in German cars. I am extremely impressed by Valentina's professionalism and thoroughness. She returned texts on her day off, handled all aspect of the repairs and interactions with the manufacturer, and made arrangements for a complementary rental car. Valentina went above and beyond the expectations of any service professional, earning my loyalty, trust and rave reviews! She's not only a customer service professional, she's a truly kind and caring soul. A BMW genius, Chad Spellman, showed great patience and product knowledge revealing many features of the car that were previously unknown to me. Who knew all the cool bells and whistles? Other team members were cordial and helpful during the check in and car rental process. Anyone in need of BMW service or in the market for a BMW should absolutely go to BMW of Sarasota. That's the only place I will ever go for service or sales. Thank you for the great start to a New Year, and for the reminder that there are companies that place providing good service above profits and hire really great people to care for their customers. Congratulations! Very, very well done! More

Wishing for shorter visit The facilities and amenities are lovely, but I just wish that a routine maintenance visit, with no complaints, did not have to take two hours. And I The facilities and amenities are lovely, but I just wish that a routine maintenance visit, with no complaints, did not have to take two hours. And I did not even get a free car wash, which would almost have made the wait worth it because some part of the car wash was broken! More

Legendary service Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BM Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BMW More

Great experience today. Needed some warranty work done on my Wife's 2 year old X3. I made an appointment and was told it would be about two hours. In less than two hours the Needed some warranty work done on my Wife's 2 year old X3. I made an appointment and was told it would be about two hours. In less than two hours the car was done and it was fixed properly. More

Always glad to visit BMW Sarasota Fernando is both exceptional and accommodating with all my service needs! He goes beyond will always try to figure out how to assist you while handlin Fernando is both exceptional and accommodating with all my service needs! He goes beyond will always try to figure out how to assist you while handling your service needs. More

Great Accomplished everything promised in a timely manner. Carlos Munoz was every out going and pleasant to do business with. When I need service again I d Accomplished everything promised in a timely manner. Carlos Munoz was every out going and pleasant to do business with. When I need service again I definitely would ask for Carlos. More