BMW of Sarasota - Service Center

Thanks Carlos. Carlos best service advisor in this dealer. Great job, really appreciate his service. Carlos best service advisor in this dealer. Great job, really appreciate his service. More

Derek was nice and got me in and out in a few hours - as I had a nail in my tire and they are run-flat tires. Very appreciative. But it would have been nice if I would have known that you charge a fee for I had a nail in my tire and they are run-flat tires. Very appreciative. But it would have been nice if I would have known that you charge a fee for using a credit card. Didn't have over $500 on the spot to pay, so I had to use a credit card and pay the fee... I think that's terrible service from the Dealership!! More

Greg, the manager worked me in last minute. The team there in Sarasota is outstanding. Wouldn't hesitate to recommend them. The team there in Sarasota is outstanding. Wouldn't hesitate to recommend them. More

My service advisor Greg is the best he kept me in the loop of what was going on with my vehicle every step of the way. loop of what was going on with my vehicle every step of the way. More

BMW is always top knotch. Expensive, but it's the price we pay for the brand. Nice people. Especially Brooke Beaudin. A bright spot in a very long 4 hr. wait. There was anoth Expensive, but it's the price we pay for the brand. Nice people. Especially Brooke Beaudin. A bright spot in a very long 4 hr. wait. There was another person that assisted me and made sure my car was delivered. More

Osman was professional, knowledgeable and friendly. He assisted in setting up the car and was incredibly patient. He assisted in setting up the car and was incredibly patient. More

Fast, efficient, professional service. You feel like a valued customer. Runs like a well oiled machine, with staff to keep things moving. You feel like a valued customer. Runs like a well oiled machine, with staff to keep things moving. More

Cameron and check in were wonderful. Swift, polite and helpful. The tech who sent the service video was very kind, explained everything, and returned my car promptly. Everything BMW staf Swift, polite and helpful. The tech who sent the service video was very kind, explained everything, and returned my car promptly. Everything BMW staff helped me with were top notch and the service I would expect. The “loaner” (really a rental car) with Hertz was quite the disappointment. While I was in and out with the checkin of my vehicle and with all BMW staff, on the contrary I spent close to 30 minutes getting the rental between waiting and filling out paperwork. Not only was the process extremely slow (though the workers were cordial), but the vehicle and fact of having to put deposit and sign for insurances etc is totally nowhere what I would expect of BMW. Never in my life have I experienced going to a dealer for service and been given a rental car(rather than a true loaner and easy process), let alone a vehicle that was not the make of the dealer —BMW. Ford, Lexus, Toyota, Genesis… any dealer I have EVER used in my life has given me a true LOANER not a tedious rental car process, and given me a car that met the standards of the dealer— not a basic Chevy Malibu. Come on, this is BMW, not Chevy! I expect a higher caliber of offerings and support from BMW. You should be providing demo cars and have customers working with in house staff, not a 3rd party with subpar performance. More

Lucy is awesome in everything she does to service my vehicle. Thank you so much vehicle. Thank you so much More

We love the car. Anthony did a great job. The product genius was also great. Anthony did a great job. The product genius was also great. More