BMW of Sarasota - Service Center

In all honesty, I’ve owned BMW’s (various Alpina’s) and I love the service guys here (Josh and Ralph are absolutely the best guys - Incredibly friendly, helpful, responsive, and honest), but this dealership love the service guys here (Josh and Ralph are absolutely the best guys - Incredibly friendly, helpful, responsive, and honest), but this dealership absolutely gouges people on price. I was just quoted over $8,000 for an A/C compressor and pressure line replacement…The compressor itself was quoted at almost $2,400 when it costs less than half the price from all 5 other BMW dealerships that I called throughout Florida just to see if the price was even close to correct…The highest price for the parts I received from everyone else was $1302.00. The really bad problem is that another certified BMW repair shop is doing the exact same job with BMW parts purchased directly from a BMW dealership in Miami for $1,809.00. This isn’t the 1st time that this has happened to me at BMW of Sarasota either…I’ve received incredibly high quotes for repairs that ended up being completed by other BMW repair facilities for less than half the price. I really feel bad for people that want the experience driving a fantastic car but then go to this dealership for any repairs and get taken advantage of…It’s more than enough to move on from any automaker and buy something else. BMW corporate should really take a hard look at what’s happening at BMW of Sarasota because their company’s name is directly tied to this dealership and absolutely ruining the BMW experience for people. More

My service advisor, Derek Thomas, is always very attentive to my needs and keeps me well informed. I have not had a negative encounter with anyone at BMW Of Sarasota attentive to my needs and keeps me well informed. I have not had a negative encounter with anyone at BMW Of Sarasota More

Derek always goes above and beyond to make sure all is good with the high quality of service they provide good with the high quality of service they provide More

I was super pleased with Carlos Munoz's as my service contact. He kept me informed in a timely manor as to what was happening with my car. He has helped me before as well as this last time my car neede contact. He kept me informed in a timely manor as to what was happening with my car. He has helped me before as well as this last time my car needed service. I will request him the next time my car is serviced. More

Very good communication with service tech. Good coffee, nice waiting area and snacks. Car ready when promised. Good coffee, nice waiting area and snacks. Car ready when promised. More

Very responsive and on the ball. I thought I had a tire issue but after showing to the service guy turned out to be nothing I thought I had a tire issue but after showing to the service guy turned out to be nothing More

Excellence service. Our service advisor Brooke was especially helpful in responding to our inquiries. A+ Our service advisor Brooke was especially helpful in responding to our inquiries. A+ More

had a great experience the cookies were delicious and milan was such a helpful hand to me milan was such a helpful hand to me More

Lucy was a pleasure to work with. Henrietta was also instrumental in the process. Thanks You! Henrietta was also instrumental in the process. Thanks You! More

Lucy did a great job in every facet. Courteous, prompt and competent service visit. Thank you! Courteous, prompt and competent service visit. Thank you! More