BMW of Sarasota - Service Center

Nice, clean and pleasant waiting area, professional, customer oriented and caring team , service timely done, Got all answers and explanations for all my concerns. Very satisfied. customer oriented and caring team , service timely done, Got all answers and explanations for all my concerns. Very satisfied. More

Everything went smoothly and Maria kept me up to date frequently! Very happy with the service! frequently! Very happy with the service! More

This dealership is very professional friendly and knowledgeable. I like bringing my car here for service because I trust n know they will take good care of my car. It’s been a pleasure to drive my BM knowledgeable. I like bringing my car here for service because I trust n know they will take good care of my car. It’s been a pleasure to drive my BMW X3 and I love my car! More

Brooke is a rockstar. Service was satisfactory but a bit slow for brakes. Overall, BMW of Sarasota was a good experience. Critique: Intake process for service wa Service was satisfactory but a bit slow for brakes. Overall, BMW of Sarasota was a good experience. Critique: Intake process for service was a bit confusing due to the screen not being user friendly or accurate (my appointment wasn't showing up). More

Very honest and very accomodating service department. Highly recommend because I know they will only do required work, there is no upsetting here. If there was, they had multiple opportunities to do so. Highly recommend because I know they will only do required work, there is no upsetting here. If there was, they had multiple opportunities to do so. Greg Jones, one of the best service advisors I have ever worked with. He answers his phone and is extremely honest. More

We found that Greg from BMW was very professional and helpful on our car services. helpful on our car services. More

Good but extra credit card chards and other minor charges for gloves, washer fluid, paper mats, and other minor is a big turnoff for gloves, washer fluid, paper mats, and other minor is a big turnoff More

My first experience with service wasn’t good. But this time it was a lot better But this time it was a lot better More

The kiosk check-in was entirely redundant to what I completed on line in addition there were many superfluous questions. I was then asked many of the same questions by Cameron. After waiting for 1 ho completed on line in addition there were many superfluous questions. I was then asked many of the same questions by Cameron. After waiting for 1 hour and 40 minutes with no update, all I needed was an oil change, I went to his desk to ask for an update but unfortunately he was not there. I waited for about 15 minutes and he returned and told me it should be done “soon”. It was a most sub optimal service experience. I have been a BMW owner for 20 years and have used BMW service in five other locations and four states. All of which were personable, timely, and customer focused. Unfortunately this experience missed the mark, by a wide margin, on all three. More

Very professional and clean environment. Greg does a very good job on keeping me briefed with the status of my vehicle and progress. Greg does a very good job on keeping me briefed with the status of my vehicle and progress. More