BMW of Sarasota - Service Center

It was 100% gleaming under my previous service advisor. The last time I went in for service, I was told I needed $2500 in repairs for aftermarket grills installed and it damaged both engine vents. I went h The last time I went in for service, I was told I needed $2500 in repairs for aftermarket grills installed and it damaged both engine vents. I went home replaced the grills with the originals and the car reset itself, no lights, zero issues. Not happy about a faulty diagnostic summary. More

Very thorough and great communication. Thats it Even though expensive, quality of work is great and guarenteed. Thats it Even though expensive, quality of work is great and guarenteed. More

They are scam artists. The service dept tried to charge my 2x the cost for their own part. Let me give you an example. They said on the repair sheet that the oil housing f The service dept tried to charge my 2x the cost for their own part. Let me give you an example. They said on the repair sheet that the oil housing filter was $900 dollars. I called around and come to find out it's a 350-450 part at other dealers. For giggles I call their parts dept, And they tell me it's 450 and will price match other dealers... I've lost all trust with them after that. On top of that they said to replace it would be a 9 hr job and other said it would be 4hrs. All in all they tried charging 4k for a oil housing filter replacement while other dealers quoted it as a 1500 job. I get trying to make money but to scam your customers and charge double for a part you know own in house and sell for half the price is dishonest. Never buying a car or part from them again. More

This is a great dealership. I used them my entire time in FL. My only question is why they sent a text stating I missed my appointment last week when I have an invoice from them I used them my entire time in FL. My only question is why they sent a text stating I missed my appointment last week when I have an invoice from them and a charge on my credit card that indicate otherwise. More

They did a great job fixing my car. Cameron is very professional and great communicator. Cameron is very professional and great communicator. More

Incredibly frustrated. My cross traffic warning sensors are not working properly. Nothing even close to what BMW c demonstrates on their video. No help from BMW Sarasota wh My cross traffic warning sensors are not working properly. Nothing even close to what BMW c demonstrates on their video. No help from BMW Sarasota who claimed it is working properly but refuses to test the system with my car. They claim they cannot cause an “accident” so therefore cannot test my car. I will be selling my BMW X5 2022 car and will not purchase another BMW. You have lost a customer for life as well as all the people I will tell. More

BMW Sarasota went above and beyond my expectations. Mine was a bit of a complicated situation that could have left me with several thousand dollars of expenses. Greg, in service was excellent at kee Mine was a bit of a complicated situation that could have left me with several thousand dollars of expenses. Greg, in service was excellent at keeping me informed. More

Maria in Customer Service is excellent she should be paid much more money than you’re paying her five stars much more money than you’re paying her five stars More

Carlos was extremely helpful as always! He always takes the time make sure everything is taken care of. Thanks for your excellent service! He always takes the time make sure everything is taken care of. Thanks for your excellent service! More

Cameron was a pleasure to work with. He kept me informed on the progress of my vehicle being serviced. Vehicle was completed within the time frame he quoted. He kept me informed on the progress of my vehicle being serviced. Vehicle was completed within the time frame he quoted. More