BMW of Sarasota - Service Center

Derek in service always does a great job for us. Always able to accommodate either for planned or unplanned service. Tim in sales was also helpful in getting us a quote. Always able to accommodate either for planned or unplanned service. Tim in sales was also helpful in getting us a quote. More

Service was prompt - easy in and out as I was pressed for time. Offered me a loaner car, Communicated well and had me on my way time. Offered me a loaner car, Communicated well and had me on my way More

I always get well taken care of and get good advice from my service Advisor, Greg Jones. His explanations of what the service requires and what the future work which needs to be done are always clear and al my service Advisor, Greg Jones. His explanations of what the service requires and what the future work which needs to be done are always clear and allow me to make an informed decision on how to proceed. He also returns my calls promptly More

Videoing your car inspection is a real plus in understanding your cars needs. My tech advisor Maria Lizardi is a look to person for me. Smart, efficient and a straight shooter. Another big plus understanding your cars needs. My tech advisor Maria Lizardi is a look to person for me. Smart, efficient and a straight shooter. Another big plus for your company. More

They are very professional and they try to get whatever issues you have resolved. Always willing to help. issues you have resolved. Always willing to help. More

Very clean & professional. Everyone came across as courteous & willing to assist. Didn’t hesitate to go out of there way. Everyone came across as courteous & willing to assist. Didn’t hesitate to go out of there way. More

I scheduled a oil change and some diagnostic for a low battery alarm Lucy took care of both and her technician found a bad motor mount this was going to take time so she put me in a rental and told me she battery alarm Lucy took care of both and her technician found a bad motor mount this was going to take time so she put me in a rental and told me she would call when work was completed. What a great service rep and great dealership. Thanks More

Amazing team that is always understanding of the situation and works with you to get things done as quickly and efficiently as possible. situation and works with you to get things done as quickly and efficiently as possible. More

This is the best dealer service department I've ever seen, and after 15 BMW's I oughta know! Carlos Munoz is not only a super service advisor, he's also a mechanic! He's always giving me great tips and seen, and after 15 BMW's I oughta know! Carlos Munoz is not only a super service advisor, he's also a mechanic! He's always giving me great tips and hacks! This dealership is SO lucky to have him! I hope they appreciate it! More

The diagnosis they made was incomplete they were guessing that the fuel pump was faulty, and when I asked numerous times to have it checked, I kept getting declined and they finally agreed to just have check that the fuel pump was faulty, and when I asked numerous times to have it checked, I kept getting declined and they finally agreed to just have checked before replacing Eventually, they did check the fuel pump gauge, which was faulty now seems to be well so far. They charged me for diagnostics They said it is free if I got the service job done through them. I paid it Before the service because the assistant manager thought I was not going to return and had to request for the refund. Which they did give me money back eventually. I found this unprofessional. The system manager that I was working with had poor iContact appeared very busy. Maybe the staff was overworked. My wife came To pick up the vehicle, they misplaced the keys, only to find it underneath the assistant managers desk on the floor. Delay was another 20 min. More