BMW of Sarasota - Service Center

The Service Center - from the intake staff up to the service managers & technicians - is excellent! service managers & technicians - is excellent! More

Joshua has great customer service & always listens to our concerns. He explains service options and answers all our questions. our concerns. He explains service options and answers all our questions. More

I am kept informed as to the status of where my car is and how close it is to completion each time I have been there. I definitely feel as though my needs are foremost i. Their mind. Brooke is great at and how close it is to completion each time I have been there. I definitely feel as though my needs are foremost i. Their mind. Brooke is great at what she does and a great team member More

i arrived for my reservation at 10:55 for 11:00 reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth going to BMW vesus tire King or costco!! More

Lucy is the best Service Rep. ever! Treats her customers as though they are much loved family members! Please try to clone her! On the flipside, the 3% service charge being plac ever! Treats her customers as though they are much loved family members! Please try to clone her! On the flipside, the 3% service charge being placed on credit card. Customers is absurd and doesn't do your establishment any favors, believe me. Absorb the xxxx 3% and upgrade your reputation a bit. More

Completed the service work with no issues. Only had to spend two hours waiting on the service to be completed. That is a plus. Only had to spend two hours waiting on the service to be completed. That is a plus. More

We sat in waiting room 30 minutess after check in before anyone acknowledged our presence. Later we received a text saying the car was ready for pickup but when we arrived it wasn’t ready anyone acknowledged our presence. Later we received a text saying the car was ready for pickup but when we arrived it wasn’t ready More

BMW Sarasota is a wonderful dealership. The staff is friendly and will go above and beyond to provide you with top notch service. The staff is friendly and will go above and beyond to provide you with top notch service. More

Great service from the point of entry until they pull it up. Video from technician up. Video from technician More

Everyone went out of their way to help me. It was made to be stress free and comfortable. It was made to be stress free and comfortable. More