BMW of Sarasota - Service Center

The work they did was good. They did not do everything I asked for! My drive assist system keeps shutting down and as soon as I left the dealer it shut down again!!! Pretty fru They did not do everything I asked for! My drive assist system keeps shutting down and as soon as I left the dealer it shut down again!!! Pretty frustrating. Also, I brought in an X5 and was given a KIA as a courtesy car 😡😡😡 More

I had a scheduled appointment for a recall which they had the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we receiv the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we received no updates. Finally we were told they were backed up with appointments. What is the point of an appointment then? They told us they were reservations and they go in the order of the reservations. Never have we dealt with this at BMW Sarasota or any dealer. We had to escalate the issue because Derek would not respond and left message for the Service Manager, Mr. Chong Lee who never called us back. Paula was able to help us and we asked for another service advisor but had to pick up with Derek who still had a poor attitude and did us a favor by getting us a loaner. A loaner is a benefit with any true luxury brand. Treated terribly and reported the issue with BMW of North America as BMW Sarasota is a disservice to the BMW brand. More

Everything went great. My service technician and the team were helpful, calming, and completed the work on time. My service technician and the team were helpful, calming, and completed the work on time. More

The mechanics send a comprehensive video that shows and describes what they have learned about the condition of your vehicle describes what they have learned about the condition of your vehicle More

I was greeted by many at the dealership who were very friendly and provided me with a warm welcome. friendly and provided me with a warm welcome. More

Josh and the service team always provide excellent service. I'm not always a fan of the pricing, but the service and customer experience is top notch. service. I'm not always a fan of the pricing, but the service and customer experience is top notch. More

i love the videos they give you top and bottom of your car. see you next time car. see you next time More

I had an emergency battery replacement and the dealership got me right in that morning w/o an appt. Derek made sure that the work happened quickly and kept me updated. got me right in that morning w/o an appt. Derek made sure that the work happened quickly and kept me updated. More

All went well with my visit to BMW Derek was very polite and explained the issues with my car. polite and explained the issues with my car. More

Amazing service and people. I was assisted by Cameron (service advisor) who did absolutely everything I asked for and it was done very punctually as well. This was great and I w I was assisted by Cameron (service advisor) who did absolutely everything I asked for and it was done very punctually as well. This was great and I would recommend for anyone to be his client for his professionalism, and attitude towards me during my appointment. More