BMW of Sarasota - Service Center

Took. 3 1/2 hours to do a recall. At the 2 hour I was told it was being taken to get washed. After an hour and 1/2 later and questioning where my car wa 3 1/2 hours to do a recall. At the 2 hour I was told it was being taken to get washed. After an hour and 1/2 later and questioning where my car was the girl at the podium said the paperwork and keys were on my service guys desk. As I was watching him take pictures and hold a dog for someone else. Unacceptable. More

Service Advisor Lucy was excellent. Very personable, informed and efficient. When I called to make the appointment I asked for a loaner. I was told it would take only 2 hours for s Very personable, informed and efficient. When I called to make the appointment I asked for a loaner. I was told it would take only 2 hours for service and I could not get a loaner. I brought my vehicle in at 8:30 am and waited until my car was ready at 12:30 pm. 4 Hours, a far cry from the 2 hours I was told. My wife is disabled and I need to be home to supervise her care. When I purchased my vehicle I specifically asked if I could have a loaner when it needed Service. I was told yes and there was no mention of a 2 hour threshold Thank you Jim herbert More

I truly enjoyed all my service trips to this BMW dealership. Everyone has been nothing but courteous and professional. Vincent was friendly and very helpful with all my questions and concerns. Great dealership. Everyone has been nothing but courteous and professional. Vincent was friendly and very helpful with all my questions and concerns. Great customer service! More

Great service. This dealership is dedicated to providing excellent service and is very thorough with their service work This dealership is dedicated to providing excellent service and is very thorough with their service work More

Carlos Munoz very professional service manager. Informed me of needed repairs. Auto returned at time promised. Informed me of needed repairs. Auto returned at time promised. More

My advisor was also Very nice and very detailed in explaining the repairs that were needed. explaining the repairs that were needed. More

Great service by Carlos and excellent sales by Jack H Nice area for waiting guests Nice area for waiting guests More

On time and worked with me on scheduling and got the job done as expected. done as expected. More

They made it right. They made some mistakes on the original visit. However, they did the right thing to correct it. They made some mistakes on the original visit. However, they did the right thing to correct it. More

Lucy went out of her way to make what could have been a complicated process, effortless. complicated process, effortless. More