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13,069 Reviews of BMW of Sarasota - Service Center
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Verified Customer
December 17, 2021
The most I like for service is the video of inspection and service. Having a rental car is a kind of comfortable while my car is in service. The suggestion is a good service from the service advisor. and service. Having a rental car is a kind of comfortable while my car is in service. The suggestion is a good service from the service advisor. More
by thanvero
Employees Worked With
December 17, 2021
We had an appointment for 11:00am Monday morning 12/13. At 2:00pm I called the tech to get an update on my car and got his voicemail. I called again at 3:00pm and got the voicemail again. At 3:30, the At 2:00pm I called the tech to get an update on my car and got his voicemail. I called again at 3:00pm and got the voicemail again. At 3:30, the tech called me and said they looked at the car in the parking lot and were hoping to do the video inspection by the end of the day. On Tues. morning I got the video inspection and estimated bill to replace the valve cover gasket. I called and gave them permission to make the repair. The tech worked to get me a discount on the repair for which I was very grateful. I called early that afternoon to ask if I could pick up the car that day and he said it wouldn't be ready. I texted him at 10:58PM Tues night and asked him to text my wife Wed morning to see if we could pick up the car at 10:30 Wed morning. He texted Wed morning and said it wouldn't be ready until around 3:00pm. On Wed. at 1:14pm, he texted me and said the car was ready for pick up. My wife had my car out so I texted him and said we would pick up the car Thurs morning. We paid in advance but it still took us a half hour to get the car once we got to the dealer. We had an appointment for service but it took over two days to get the car repair. What is the purpose of making an appointment? I think that is very unreasonable. Kevin Kumanga More
by kkbiker
Employees Worked With
December 17, 2021
Tech don't know the car as well as they should,they point out obvious things for the M3,very annoying out obvious things for the M3,very annoying More
by next34
Employees Worked With
December 17, 2021
Maria is very effective as a customer service representative and a pleasure to deal with. Thank you for the help. representative and a pleasure to deal with. Thank you for the help. More
by KERRYKYLE2
Employees Worked With
December 16, 2021
the service area is clean, well organized, and comfortable like other BMW dealerships. a particular repair was done quickly and done right, and that repair had previously proved to be difficult fo comfortable like other BMW dealerships. a particular repair was done quickly and done right, and that repair had previously proved to be difficult for others to do. More
by JimF
Employees Worked With
December 16, 2021
My last service was also my first. Everything went well and smoothly. I was happy with the team’s attention! and smoothly. I was happy with the team’s attention! More
by janw.vlcek
Employees Worked With
