BMW of Shrewsbury

Theo, my service advisor, is awesome. He is attentive and helpful all the time. There is an organized system for service and wait time is reasonable. I really like the text updates and pi He is attentive and helpful all the time. There is an organized system for service and wait time is reasonable. I really like the text updates and pictures/videos of my vehicle while being serviced. More

I first worked with Dave online to set up a time to come in. Dave was great to work with, consistent communication, low pressure, and overall exactly the person you want working with folks online. Once I in. Dave was great to work with, consistent communication, low pressure, and overall exactly the person you want working with folks online. Once I got into the dealership, I met Marc, who got me set up with Gene to look at vehicles, and get my previous vehicale appraised. Gene was incredible to work with, zero sales pressure tactics, genuine, and extremely knowledgeable on BMW vehicles as well as a plethora of other topics. He has been exceptionally communicative and helpful during all states of the process, from the initial interaction and appraisal, to purchase, understanding the new (to me) BMW, as well as working with me to address any and all concerns. Additionally, Gene also gave some great tips and pointers for when my wife and I go to Universal Studios! Gene sets the bar VERY high for what a fantastic sales person is at a dealership. I look forward to being back to work with him again in the future, I'd recommend him to anyone looking for a BMW! Thank you Gene! More

I had a great experience with Yvonne as my saleswoman. Everything was so quick and easy. She provided great customer service to us. The staff is very polite and attentive. Highly recommend this dealershi Everything was so quick and easy. She provided great customer service to us. The staff is very polite and attentive. Highly recommend this dealership and ask for Yvonne. More

Had a very great experience here, Gene communicated very well, made sure I was happy with every step decision, had a bad experience at Herb Chambers Sudbury and Gene and the manager Nelson said they would m well, made sure I was happy with every step decision, had a bad experience at Herb Chambers Sudbury and Gene and the manager Nelson said they would make sure it did not happen here and it didn’t, from beginning to end, especially showing me how to set up the car. John’s Bianca’ explained the car , which I did not get at HC, which I did not get on my previous car. he said come by with it and I will explain and show you. Spot on! More

Yvonne easily and proficiently adapted to our changing requirements and found the right car for us. Very knowledgable and friendly. Everyone we met was very friendly and helpful. Excellent dealership. requirements and found the right car for us. Very knowledgable and friendly. Everyone we met was very friendly and helpful. Excellent dealership. More

Working with Yvonne is the ONLY right way to buy a BMW extremely knowledgeable and professional. She knows how to keep a smile on everyone’s face and keep the buying process stress free for everyone! Car extremely knowledgeable and professional. She knows how to keep a smile on everyone’s face and keep the buying process stress free for everyone! Car came quickly from Germany and she keep me updated along the way! More

Great experience overall. There is no pressure and customer first mentality through out. Ryan is my sales guy and he went above and beyond to make sure I am well I am well inf There is no pressure and customer first mentality through out. Ryan is my sales guy and he went above and beyond to make sure I am well I am well informed through out the busying process and made it a smooth sailing sales and delivery process. Highly recommend the dealership and top rating for Ryan. More

Best car buying experience ever! Well worth the 2 1/2 hour drive to get my awesome car. Rob Picerno made sure every thing went smoothly. Everyone on the team was great! This time Well worth the 2 1/2 hour drive to get my awesome car. Rob Picerno made sure every thing went smoothly. Everyone on the team was great! This time I even know how to use all the cool features! More

I worked with Yvonne with a new car order and I can truly say that she was amazing throughout the entire process. She went above and beyond to answer all my questions no matter big or small (and the car was say that she was amazing throughout the entire process. She went above and beyond to answer all my questions no matter big or small (and the car was delayed - so there were many questions). Even after the car was delivered, she went above and beyond to make sure that process was easy for me. She made sure my experience was great! I also worked with Marc Huaman, who also went above and beyond in making this purchase as easy and smooth as possible. No pressure, just professionalism, patience, and a joy working with both Marc and Yvonne. And I made it a challenge as I would just stop in to sit in a car occasionally to see the layout or to just look at the outside profile. More