BMW of Shrewsbury - Service Center

The staff is accommodating and the service is well explained ahead of time. The staff calls and provides info throughout the process and gives you the option to opt inor out any of the services sugges explained ahead of time. The staff calls and provides info throughout the process and gives you the option to opt inor out any of the services suggested. More

Excellent understanding of the vehicle and customer experience Trusted service advisor with a history of care. experience Trusted service advisor with a history of care. More

From sales to service, the Shrewsbury team is great! Was able to work remotely from their very comfortable waiting area and received timely updates on the status. Was able to work remotely from their very comfortable waiting area and received timely updates on the status. More

Matt was an incredible help to me and guided me through the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have hi the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have him in your dealership!! More

I had an excellent service experience. Communication with service dept. was timely and final pricing was as estimated. Communication with service dept. was timely and final pricing was as estimated. More

Towed in late in the afternoon. Repair by early afternoon the next day. Water pump failed. Repair by early afternoon the next day. Water pump failed. More

Courteous, professional service (shout out to Matt Roy). Been a loyal customer for many years in part to dealer reputation and treatment given. Been a loyal customer for many years in part to dealer reputation and treatment given. More

Service was easy to schedule, efficiently executed, and the customer service team was pleasant to deal with. the customer service team was pleasant to deal with. More

I really enjoy working with Theo. Having the same person taking care of my car related needs is very comforting and convenient. Having the same person taking care of my car related needs is very comforting and convenient. More

I have had good experience with both sales and services. They communicate well and do a good job. They communicate well and do a good job. More