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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
306 Reviews

306 Reviews of BMW of Shrewsbury - Service Center

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May 24, 2024

The appointment was easy to schedule, I was helped immediately, and the service was done on time without hassle. More

by Thomas_hennessy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
May 26, 2024 -

BMW of Shrewsbury responded

Thomas, we're glad to hear your appointment went smoothly and the service met your expectations at BMW of Shrewsbury. Thanks for sharing!

May 23, 2024

Great service and helpful staff. Was in and out in a short amount of time. More

by Sulinski193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

BMW of Shrewsbury responded

Thank you for your confidence in BMW of Shrewsbury, and for your business. We are grateful to have you as a customer!

May 23, 2024

Matt Roy took great care of me made me understand what needed to be done. Explained all the details of my service… More

by Mbollus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

BMW of Shrewsbury responded

We're glad to hear Matt provided excellent service and clear explanations at BMW of Shrewsbury. Thanks for sharing your positive experience!

May 23, 2024

Friendly, efficient service in a comfortable and clean facility. Service rep very helpful and informative. Tech found tire damage that required both front tires to be replaced. The damage was difficult More

by rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
May 23, 2024 -

BMW of Shrewsbury responded

We're glad to hear you had a positive experience with our team at BMW of Shrewsbury. It's great that our service rep and tech were able to identify the tire damage and ensure your safety. Thanks for sharing your feedback!

May 23, 2024

Professional and friendly as soon aS I walked thru the door…garage personnel good attitude wit a smile More

by Damore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

BMW of Shrewsbury responded

Damore, we're delighted to hear you had a positive experience with our team at BMW of Shrewsbury. Thanks for sharing your feedback!

May 22, 2024

Good service. ..although somewhat pricy for items that would appear to be overpriced...and labor rate is high More

by dsantom23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

BMW of Shrewsbury responded

We appreciate your feedback and understand your concerns about pricing at BMW of Shrewsbury. We strive to provide top-notch service that justifies the cost, but we'll certainly take this into account moving forward. Thanks for sharing!

May 20, 2024

I have had great service at this dealership before so I choose to drive all the way there instead of a dealership closer to me. On the way there I had a rock hit my windshield I originally made an appoi More

by ameliamonty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
May 16, 2024

Best dealership for sales and service. Only place I will consider buying a car from. More

by mxscire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

BMW of Shrewsbury responded

All of us at BMW of Shrewsbury are happy to see this wonderful feedback! Thank you for your kind words. We are here for anything else you might need down the road!

May 15, 2024

Great product but even better people! Purchased my first BMW in 2012 at this dealership, Steve Shifmen got me to upgrade to the 550i and he wasn’t wrong. Even though it’s changed ownershi More

by Chefboule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Paintsil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Kalp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bates
May 15, 2024 -

BMW of Shrewsbury responded

We're delighted to know that our team at BMW of Shrewsbury has consistently provided you with outstanding service over the years. It's great to see familiar faces like Steve, Matt, Tom, and Gene mentioned! We appreciate your loyalty and look forward to serving you in the future. Enjoy your new X6 M Competition!

May 15, 2024 -

Chefboule responded

Awesome I received a response so quickly. It is very important to recognize those who make the business work day to day and who do it so well. BTW, I traded that X6M for a Denali 1500 at the McGovern GMC down the road in 2022 but ordered my current M4 competition with Gene in 2022, turned out to be a 50th anniversary edition, love it-she's a beast. You'll be serving me soon as I've requested a spot to order the new release of the M5 competition with Gene once available, see you all then!!

May 14, 2024

"This auto dealership boasts a top-notch facility, combining excellent customer service with a state-of-the-art service center to ensure both you and your vehicle are well taken care of." More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

BMW of Shrewsbury responded

We're delighted to know you appreciated our facility and the customer service at BMW of Shrewsbury. We strive for excellence in all areas, so it's great to see that reflected in your experience. Thanks for sharing!

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