BMW of Shrewsbury - Service Center

The service staff goes above and beyond to accomodate, keep me updated, make great suggestions. They really care about my experience. I am grateful to have Peter and his Team. keep me updated, make great suggestions. They really care about my experience. I am grateful to have Peter and his Team. More

Everyone I encountered, from the front desk to the agent, was helpful, knowledgeable, professional, and, most of all, friendly! was helpful, knowledgeable, professional, and, most of all, friendly! More

I've done business with its dealership for at least 25 years. And i've always gotten extremely great service years. And i've always gotten extremely great service More

The best anywhere in Mass whether service or sales Mohammed and Sergio I drive many miles passing other dealers Thank you Mohammed and Sergio I drive many miles passing other dealers Thank you More

The service was great. The people at the service desk was great very kind very helpful got me in and out very pleased. The people at the service desk was great very kind very helpful got me in and out very pleased. More

Lance is my adviser and he is always be helpful to take care me and the car service. Great guy and be trustful! care me and the car service. Great guy and be trustful! More

It was great. I had a good day. The service was timely and got to look at new BMW's. Theo was kind and generous with his time and knowledge. I'll be back. I had a good day. The service was timely and got to look at new BMW's. Theo was kind and generous with his time and knowledge. I'll be back. More

Theo, my service advisor, is awesome. He is attentive and helpful all the time. There is an organized system for service and wait time is reasonable. I really like the text updates and pi He is attentive and helpful all the time. There is an organized system for service and wait time is reasonable. I really like the text updates and pictures/videos of my vehicle while being serviced. More

A first and mostlikely, last service experience. Imagining that a local esteemed BMW dealer would provide the pinnacle of excellence; expectation fell far short of reality. In summary, "Cave Imagining that a local esteemed BMW dealer would provide the pinnacle of excellence; expectation fell far short of reality. In summary, "Caveat Emptor." Beware of the possibility that with your first visit, you'll be shocked by "recommended services" implying significant problems with your vehicle, regardless of your vehicle previously exhibiting none of the recommended repair symptoms whatsoever. It is said that on any given slow day, the management of any given automotive service department may likely invent required maintenance issues; possibly shanghaiing unsuspecting, innocent customers who have incorrectly placed their faith in the business. Thus and to reiterate, caveat emptor. The possibility of your being "strong-armed" into over $5,000.00 of unnecessary repairs plainly exists, possibly due to unscrupulous employees needing to generate maximum revenue to support high overhead for the dealership. More

My first time dealing with this dealership and service was absolutely stellar. I worked with Leanne in the service department and she was pleasant and knowledgeable. She was able to get a lot of my work d was absolutely stellar. I worked with Leanne in the service department and she was pleasant and knowledgeable. She was able to get a lot of my work done under warranty. I will definitely go back to this dealership for service More