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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
333 Reviews

333 Reviews of BMW of Shrewsbury - Service Center

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May 07, 2024

The service staff goes above and beyond to accomodate, keep me updated, make great suggestions. They really care about my experience. I am grateful to have Peter and his Team. More

by Jstolberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys taking in cars in the garage are great too
May 07, 2024 -

BMW of Shrewsbury responded

Jstolberg, we're delighted to know that Peter and the team at BMW of Shrewsbury have been able to provide you with top-notch service. Thanks for sharing your experience!

May 06, 2024

Everyone I encountered, from the front desk to the agent, was helpful, knowledgeable, professional, and, most of all, friendly! More

by jdgrande3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
May 06, 2024 -

BMW of Shrewsbury responded

We're delighted to know you had such a positive experience with our team at BMW of Shrewsbury! Thanks for sharing your feedback!

March 27, 2024

I've done business with its dealership for at least 25 years. And i've always gotten extremely great service More

by Mgreycat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leanne Rattey
Mar 27, 2024 -

BMW of Shrewsbury responded

We're so glad to have had your support for over 25 years here at BMW of Shrewsbury! It's wonderful to know you've consistently received great service. Here's to many more successful years together!

March 20, 2024

The best anywhere in Mass whether service or sales Mohammed and Sergio I drive many miles passing other dealers Thank you More

by soorakka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Mirazimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

BMW of Shrewsbury responded

We're so pleased to know that you've had such a positive experience with Mohammed, Sergio and the rest of our team at BMW of Shrewsbury. Thanks for choosing us even though there are closer options! Safe travels on all your journeys ahead.

February 19, 2024

The service was great. The people at the service desk was great very kind very helpful got me in and out very pleased. More

by Davidc5656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

BMW of Shrewsbury responded

We're glad to know you had a great experience with our service team at BMW of Shrewsbury. We strive for efficient and friendly service, so it's wonderful to see that reflected in your visit. Thanks for the review!

February 16, 2024

Lance is my adviser and he is always be helpful to take care me and the car service. Great guy and be trustful! More

by yongtan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2024 -

BMW of Shrewsbury responded

We're glad to know that Lance has been providing you with excellent service at BMW of Shrewsbury. Thanks for the positive feedback—we appreciate it!

February 08, 2024

It was great. I had a good day. The service was timely and got to look at new BMW's. Theo was kind and generous with his time and knowledge. I'll be back. More

by dragonruth60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Feb 09, 2024 -

BMW of Shrewsbury responded

We're glad to know you had a great experience at BMW of Shrewsbury! It's wonderful that Theo was able to assist and share his knowledge with you. We look forward to seeing you again in the future!

February 05, 2024

Theo, my service advisor, is awesome. He is attentive and helpful all the time. There is an organized system for service and wait time is reasonable. I really like the text updates and pi More

by Krissy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Feb 05, 2024 -

BMW of Shrewsbury responded

Krissy, we're so glad to know that Theo and our team at BMW of Shrewsbury provided you with an awesome service experience. We appreciate your feedback about the text updates - it's great to know they add value for you!

April 06, 2023

A first and mostlikely, last service experience. Imagining that a local esteemed BMW dealer would provide the pinnacle of excellence; expectation fell far short of reality. In summary, "Cave More

by CamaLibra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Roy
Apr 21, 2023 -

BMW of Shrewsbury responded

Hi CamaLibra, Thank you for taking the time to leave us a review. We are sorry you did not have the best experience with us. Here at BMW of Shrewsbury, we strive for the highest level of customer service and it seems like we may have dropped the ball here. We would love the opportunity to speak with you directly to learn more about your experience. Please reach out to us at your earliest convenience. Rob Picerno at 508-581-5517 or via email at: rpicerno@mcgovernauto.com.

January 09, 2023

My first time dealing with this dealership and service was absolutely stellar. I worked with Leanne in the service department and she was pleasant and knowledgeable. She was able to get a lot of my work d More

by andrewr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Ratty
Jan 10, 2023 -

BMW of Shrewsbury responded

Thank you for giving Leanne & the team an opportunity to earn your business! We appreciate the kind feedback about your experience and look forward to seeing you again next time here at BMW of Shrewsbury!

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