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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
331 Reviews

331 Reviews of BMW of Shrewsbury - Service Center

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May 01, 2025

Service exceeded our expectations, extremely professional and great customer service. Thank you for the great experience More

by Dcimmino66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that our team at BMW of Shrewsbury exceeded your expectations with their professionalism and customer service. Thank you for sharing your experience!

April 30, 2025

My appointment was managed very efficiently. I had several technical questions regarding the type of oil used in my m8 competition. They got several people involved until I was satisfied. More

by johndix5777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mate Paintsil & John Bianco
May 01, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that our team at BMW of Shrewsbury efficiently managed your appointment and addressed all your technical questions. It's great knowing you felt well taken care of by our professional staff. Thank you for sharing this positive experience!

April 30, 2025

I have been impressed with this dealership for over 10 year specifically with their service quality, waiting room and individuals pleasent approach to communicating with the customers. More

by ATIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

BMW of Shrewsbury responded

Atique, thank you for being a loyal customer of BMW of Shrewsbury! We're delighted to hear that our service and team have consistently impressed you over the years. We look forward to continuing this positive experience with you in the future!

April 28, 2025

Great service. Peter helped me with the process so smoothly and clearly. Will definitely coming back again for other service. More

by hoxuanmai19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Peter provided you with such smooth and clear service at BMW of Shrewsbury. Thank you for the kind words, and we look forward to welcoming you back for future services!

April 28, 2025

excellent service, very polite, beautiful new facility, excellent customer service, would highly recommend for all services More

by tonytheo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

BMW of Shrewsbury responded

Thank you for the glowing review! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and that you enjoyed our new facility. We appreciate your recommendation!

Apr 29, 2025 -

tonytheo responded

Great service

Apr 29, 2025 -

tonytheo responded

Friendly and polite, excellent customer service

April 26, 2025

Matt has been my service manager for years He is the best Always honest and helps me understand the car problems He is friendly and I trust him 100% BMW is so lucky to have him More

by Ebassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

BMW of Shrewsbury responded

Thank you for your kind words about Matt! We're delighted to hear that he's been providing such trustworthy and friendly service at BMW of Shrewsbury. We appreciate your loyalty over the years!

April 26, 2025

I value that Theo is really great communicating with me before, during and after my car service appointments. More

by john_stephens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Apr 28, 2025 -

BMW of Shrewsbury responded

John, we're delighted to hear that Theo's communication made your experience at BMW of Shrewsbury a positive one. Thank you for sharing this feedback!

April 25, 2025

Excellent service. They explained the repairs needed in detail. Completed the work on time while I waited More

by Elkaspr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

BMW of Shrewsbury responded

Elkaspr, thank you for sharing your experience! We're delighted to hear that our team at BMW of Shrewsbury provided detailed explanations and timely service. We appreciate your support!

April 24, 2025

The service at BMW was exceptional , they explained everything and service was done the same day ! Thank you More

by takiselena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Apr 24, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that you had an exceptional experience with our team at BMW of Shrewsbury! It's great to know everything was explained clearly and completed promptly. Thank you for choosing us!

April 24, 2025

Sam was communicative and helpful throughout my service appointment. He kept me updated on the service periodically. More

by Hughesbren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Apr 24, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Sam provided excellent communication and support during your service appointment at BMW of Shrewsbury. Thank you for sharing your experience with us!

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