BMW of Shrewsbury - Service Center

Very courteous, very effective and very competent. Nice knowledgeable people and well organized and clean facility Nice knowledgeable people and well organized and clean facility More

Service is always accommodating, professional and friendly. They are also available with update throughout the service also. friendly. They are also available with update throughout the service also. More

Great service to help out customers! I got a flat on my run flat tire that needed attention. I got a flat on my run flat tire that needed attention. More

Took 2025 X1 in for shaking coming from front end. Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is d Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is driving well. Only knock was I was expecting the dealership to wash the car - but they did not More

In my 2 year ownership I had an instance with my BMW X5 when the oil drain plug couldn’t be tightened anymore and the dealer had to replace the oil pan. I had purchased a warranty that covered it, but at f when the oil drain plug couldn’t be tightened anymore and the dealer had to replace the oil pan. I had purchased a warranty that covered it, but at first they wanted me to pay out of pocket. I had a little argument with them, and at the end the dealer fixed it under the warranty. I would suggest anyone to carefully read their warranty contracts. Overall experience has been fine but it can be better. More

Excellent customer service I was very satisfied with how Matt explained everything and the job was done very quickly I did not have to wait. Matt explained everything and the job was done very quickly I did not have to wait. More

Recently had Brake service on my car. Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership! Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership! More

Exceptional service after car towed there Ethan was very professional.they diagnosed problem very quickly and helped me get an Uber to get a rental. professional.they diagnosed problem very quickly and helped me get an Uber to get a rental. More

Lance always keeps me up to date with my car needs. Lance is always 100% customer service Lance is always 100% customer service More

I love the customer service that BMW of Shrewsbury have to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right. to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right. More