BMW of Shrewsbury - Service Center

Ethan was helpful and efficient as always. He explained my warranty coverage, set appropriate wait time expectations and fully explained the resolution when complete. He explained my warranty coverage, set appropriate wait time expectations and fully explained the resolution when complete. More

Samuel was friendly, professional, and attentive to my needs. He explained my options, clearly and consciously. I will bring my BMW back the next time I need services. needs. He explained my options, clearly and consciously. I will bring my BMW back the next time I need services. More

They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. More

Just a quick " GREAT EXPERIANCE" - Job well done ! I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both groups for many many years and has ALWAYS Treated us Fairly, Explains everything in Detail on any issue with the vehicles I bring in for service. Matt goes that extra mile to make sure everything is done correctly and assists on any issues I have had. He is my go to Service Advisor and has been for all the years I have been purchasing BMW's. THANK YOU MATT, Your Help has always been Most appreciated. Also, since I am not one to post, I want to also take this opportunity to Recognize and call out Rob Picerno the General Sales Manager. He has been a tremendous help with selecting and walking us through the ever changing world of BMW vehicles. He has a Great demeanor with no typical pressure tactics. If any problem should arise, he is there for you. Thank you Rob for all that you do. One final call out to Paul Andrade. He is the Finance Manager. Most of us purchasing vehicles hate or dread this part. Not with Paul. Request him and you will not regret doing so. He walks you through all the paperwork and actually explains in detail what you need to know. Helps you through this tedious process. Thank you Paul. To the McGovern Auto Group - These three Guy's are the reason why I have been a faithful customer for a very long time. You have a GREAT TEAM with them. That's hard to come by these days. The only complaint worth mentioning - What happened to the In house car wash !! That was a service that really made the difference. Was it really necessary to eliminate that. It does make a difference. We the consumer do appreciate after spending a decent amount of money on service to walk out into a clean vehicle really sets a dealer apart. Sure, you throw in a car wash coupon once in a while, which is appreciated, but that's a bit of an inconvenience. Wagner had the unit and it was a NICE TOUCH, you all took that out almost immediately when you took over. Just my opinion..... Miss that service Golden Touch. Thank you! Brian More

My service tech Theo was great! The dealership swiftly had me pull my car in for an unscheduled recall item ( i scheduled it from an email that i received about the recall, but they The dealership swiftly had me pull my car in for an unscheduled recall item ( i scheduled it from an email that i received about the recall, but they didnt notify the location). Everyone was very helpful and kind. Great experience even though it was a free recall service and i didnt even purchase the car from them😀. More

Service is amazing, I have towed my car over 200 miles because I have such confidence in this service center, specifically Peter Neslusan. because I have such confidence in this service center, specifically Peter Neslusan. More

I got an oil change and it was done in a reasonable amount of time and the dealership was pleasant. amount of time and the dealership was pleasant. More

My BMW needed more work than the original appointment. Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for t Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for the day. Returned and was completely satisfied. Matt provided me with excellent customer service and management for my car needs. Very pleased More

This was my third time going to this dealer. The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produc The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produced a report pointing 4 things that need to be addressed. I took care of 2 of those 4 things outside of the dealer at another mechanic in October 2024. A year later (March 2025), I bring the car in again for an oil change. I was told that in order to reset the service minder, I must buy the additional diagnostics package for 1 hour labor, in which they will check the car from front to back. If I do not buy this 1-hr diagnostics then it will not reset the Service Minder on the car. Therefore I purchased it. Now during the diagnostics, they reported 5 problems - 2 of these were simply carried over from the previous year. Basically implying that they did not actually check these things, rather they simply carried them over, because I did not do the repair at their place. These 2 things were replace the belt and the tensioner, as well as flush the engine coolant. These were both take care of just 5 months ago. Really??? You are going to charge me 1 hour of labor with the claim that you will be "looking at things", and then report real problems, not just skimp over things and carry forward items from previous inspections. This is pure cheating, xxxxx. I have lost all trust in this place, and will never go back ever ever again! More

Peter was great! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! More