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BMW of Silver Spring

Silver Spring, MD

4.9
4,139 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3211 Automobile Boulevard

Silver Spring, MD

20904

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Showing 4,139 reviews

April 18, 2021

My first time at BMW of Silver Spring and I couldn't be My first time at BMW of Silver Spring and I couldn't be happier. The entire staff was very friendly and accommodating and my salesperson Ron was p More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna McCarthy
Apr 19, 2021 -

BMW of Silver Spring responded

Hi John, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 18, 2021

This was my first time buying a car at BMW of Silver Spring and it was a great experience all around. My client advisor Ron was phenomenal and Joanna did a fantastic job of working me to keep me in my b More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna McCarthy, Gen Awanohara
Apr 19, 2021 -

BMW of Silver Spring responded

Hi John, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

April 18, 2021

Nate did a great job helping us make a major decision. He was courteous, helpful, and knowledgeable (as the owner of 2 older BMWs himself. We also LOVE the car. Thank you , Nate!!! More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Vitek
Apr 19, 2021 -

BMW of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 18, 2021

I would high recommend Lonnie to anyone who goes to BMW in silver spring. He was very professional and has excellent customer service. The more you work with Lonnie the more you get comfortable in purchasi More

by Sarconenick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna McCarthy, Lonnie Overby
Apr 18, 2021 -

BMW of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 17, 2021

Amazing! Look no further and ask for Desirea! I’m so happy with my new X5! Highly recommended. Great inventory and quick service. Thank you Desirea More

by Sonya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desirea Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

BMW of Silver Spring responded

Hi Sonya, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!

April 17, 2021

I wouldn’t recommend buying a car from BMW in silver spring. It is the worst experience I had. After I bought the car, I found out it doesn’t have floor carpet then they had to mail it to me. They didn’ More

by Ali
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron Askew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

BMW of Silver Spring responded

Mr. Ali, Thank you for your feedback and for your communication with our Pre Owned Manager. As discussed, when you return from traveling, we will get the car in the shop and address the concern. You are correct, a CPO car does come with floor mats, two keys, and manuals. However, when you took delivery late in the evening, after our normal business hours, the staff working didn’t have access to the 2nd key and manuals. I do apologize for the inconvenience and we made sure to promptly supply those to you after delivery. We look forward to hearing from you when you return. If you have any further concerns please contact our General Manager, Matt Dolesh, at 301-679-4375 or mdolesh@mileone.com.

April 16, 2021

Gen was super helpful and attentive, quick responses when I had reached out and easily accessible! Super appreciative with Gen, thank you! Will be coming back. More

by Lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gen Awanohara
Apr 18, 2021 -

BMW of Silver Spring responded

Hi Lauren, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We want all our customers to feel this way when leaving our dealership! We look forward to your next visit! Take care!

April 15, 2021

THE ENVIRONMENT WAS PROFESSIONAL AND TIMELY WITH THE SERVICE. I WAS ABLE TO RECEIVE THE FINANCING WANTED. PERSONNEL WAS VERY FAMILAR WITH THE CAR'S HISTORY. RECEIVED TIMELY SCHEDULED APPOINMENTS. More

by dwj0418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Herbert
Apr 15, 2021 -

BMW of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 13, 2021

The staff members I was fortunate to work with were very informative and professional. They explained the contract in details so there were no room for error nor mistakes. She was very attentive to details More

by Melvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desirea Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

BMW of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 10, 2021

Desirea was extremely helpful and was very willing to answer all my questions. She was patient and worked through the car buying process with me. More

by steve G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desirea Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

BMW of Silver Spring responded

Hello Steve, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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