BMW of Silver Spring

My wife drove out of the Silver Spring BMW in her new 550e very happy!! Kan Zhou, our sales representative, worked with us throughout the process to find the right fit for our requirements. With 2025 mod 550e very happy!! Kan Zhou, our sales representative, worked with us throughout the process to find the right fit for our requirements. With 2025 models scarce, demand high, and potential tariff increases introducing uncertainty, he scoured the expanded area for a BMW to meet her needs. Working with his dealership manager, we came away with an awesome BMW at a fair price. Kan definitely knows the car business and extremely knowledgeable on all technical aspects of his product lines. A 👍to Kan Zhou and Silver Spring BMW! More

Very professional and easy to deal with, great experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. More

The purchase of this car was not easy, as it wasn't planned and the color I wanted for the replacement was not available. The car was delayed for quite a while. Desirea was always patient and provide planned and the color I wanted for the replacement was not available. The car was delayed for quite a while. Desirea was always patient and provided professional guidance through the purchase process, but more importantly, she was steady and professional as the car was delayed by the factory and we were irritated and disappointed. We enjoyed working with her, as she always brought a smile and quick and accurate response to our inquiries. Finally, right after getting the car, we couldn't get it to charge and returned to the service area with pictures to try to diagnose the problem. The service department said the lights indicated an error of some sort, and we would have to bring the car in for diagnostics. Desirea took a look and said she thought the amperage on the car was probably too high for the outlet we were using at our house and she lowered the setting on the car. Voila! She was better than the service technicians! She was right!!! More

Previously provided rating. I loved my experience and the people I worked with at Silver BMW. I loved my experience and the people I worked with at Silver BMW. More

I was very impressed by the customer service I received at this dealership. Desirea made the car-buying purchasing very easy and was always happy to answer my questions. Amit spent over an hour with me sho at this dealership. Desirea made the car-buying purchasing very easy and was always happy to answer my questions. Amit spent over an hour with me showing the features of my new car, he is super knowledgeable and passionate about the car. More

I would like to express my sincere gratitude to Edwin Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A week ago, I was involved in an accident involving my 2021 BMW M340i, which fortunately resulted in my survival. Consequently, I felt compelled to rent a vehicle for several days, which heightened my concerns about safety. In response to this situation, I embarked on a new journey a few days after the accident to acquire a new vehicle. Edwin’s attentiveness and dedication were evident throughout the process. He diligently listened to my requirements and diligently worked to facilitate the purchase. Today, I am as content with my 2021 BMW M2 as I was with my previous one. I am deeply appreciative of Edwin’s honesty, integrity, and exceptional service. I wholeheartedly recommend him to anyone seeking a trustworthy and reliable automotive experience. More

Eric Lovo is the salesman every car buyer needs! He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purch He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purchased my last vehicle from him in 2019. Having met Ms. Tischer in 2000, she assured me I would always have an exceptional sales experience. That along with the service provided though the years is I why I am still with BMW of Silver Spring. Thank you Mr. Lovo for all you do! More

I had an excellent experience with my service representative, Brandi Rodgers. She made all the necessary arrangements that made it easy for me to drop off and pick up my car. She kept me inform representative, Brandi Rodgers. She made all the necessary arrangements that made it easy for me to drop off and pick up my car. She kept me informed every step of the way. She was outstanding More

I received great service both in choosing the vehicle and in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. More

Kan made the buying process very simple very clear and transparent without any of the normal hassle you find it other dealerships transparent without any of the normal hassle you find it other dealerships More