BMW of Silver Spring

A++ rating for Joy Chilcoate for problem resolution, responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my ca responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my car to this dealership since 2014 and I appreciate the service I've received there. More

BMW of Silver Spring knows how to get business done! Sales Executive Desirea Jackson and Finance Manager Pedro Delgado form a powerful "Dynamic Duo" with extensive product knowledge and business know-h Sales Executive Desirea Jackson and Finance Manager Pedro Delgado form a powerful "Dynamic Duo" with extensive product knowledge and business know-how essentially unmatched in the car dealership business from what I have seen over the past several decades. They are very good at making things happen that the Customer wants to happen. More

I had a great experience working with Desirea during the purchase of my BMW X1. She is knowledgeable, patient, and the entire process was smooth and stress free. Desirea took the time to answer all my quest purchase of my BMW X1. She is knowledgeable, patient, and the entire process was smooth and stress free. Desirea took the time to answer all my questions and helped me find the perfect vehicle. I highly recommend her if you’re looking for top notch service! More

I was given Excellent Customer Service by Ms. Desirea my Sales Rep., and Mr Pedro. They were more than friendly and courteous throughout my purchase process.. I am more than happy with my new c Desirea my Sales Rep., and Mr Pedro. They were more than friendly and courteous throughout my purchase process.. I am more than happy with my new car purchase. More

Rachel Rhea been my service writer for long time. Great! Friendly and rapid even without an appointment (needed two front tires). Great! Friendly and rapid even without an appointment (needed two front tires). More

Nate made the car buying process comfortable and transparent. Would recommend working with him when looking to get into a new car. My trade-in was seamless and my new car is fantastic. Thanks again. transparent. Would recommend working with him when looking to get into a new car. My trade-in was seamless and my new car is fantastic. Thanks again. More

Ann Baker is my new Service Advisor. It was a pleasure working with Ann today. She was pleasant, patient, thorough, and made me feel welcome and comfortable. She was extremely helpful It was a pleasure working with Ann today. She was pleasant, patient, thorough, and made me feel welcome and comfortable. She was extremely helpful with my questions. I hope I am able to work with Ann the next time I use BMW Silver Spring service. Thanks Ann! More

It was a pleasure working with Desirea, she is very knowledgeable and the car is amazing! knowledgeable and the car is amazing! More

Abiola was great and I love this dealership. Really very excited with my new car Really very excited with my new car More

Just a quick review to say how happy I was with my service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But I made it to the dealer late that afternoon. Joy was able to check and confirm they had a replacement tire in stock. They replaced the tire and preformed a much needed alignment. Joy had my car ready for pickup the next day before the promised time. Great job Joy and Joe! Thank you for making the best of a stressful event. More