BMW of Silver Spring

I recently purchased a car from BMW of silver spring and i got to work with Nate as my sales advisor. he was very patient and took his time teaching me about the vehicle. i got to work with Nate as my sales advisor. he was very patient and took his time teaching me about the vehicle. More

They were very friendly and willing to work with you, they are very transparent. I would recommend them to anyone !! they are very transparent. I would recommend them to anyone !! More

Great store to purchase your next new or pre-owned BMW from. Everyone involved made our purchase very easy. from. Everyone involved made our purchase very easy. More

The customer service was great. I specifically really enjoyed the salesperson, Harold Shelby, who was extremely knowledgeable about the product and its performance. Also, I enjoyed I specifically really enjoyed the salesperson, Harold Shelby, who was extremely knowledgeable about the product and its performance. Also, I enjoyed the finance person, Will Brown. They made the transaction process easy and provided options. More

This team at BMW of Silver Spring is AMAZING! After taking my beloved 5Series to a Popular Car Care Center (who shall remain nameless) for a $100.00 routine oil change, I THOUGHT I was in really After taking my beloved 5Series to a Popular Car Care Center (who shall remain nameless) for a $100.00 routine oil change, I THOUGHT I was in really good hands... until I went to get my car on the scheduled date and it was not ready. Not only was it not ready, it wasn't running either. The un-named center performed unrequested services on my vehicle (Electrical, Transmission, and other non-related systems) AND botched the requested services as well, resulting in the state of ill-repair and @ $11,000.00 worth of damages. After retrieving my vehicle by tow, BMW of Silver Spring quickly assessed the issues and repaired my vehicle 4 days ahead of schedule. EVERYONE there was extremely polite and professional. Honorable Mentions go out to "My BMW Team" Ms. Kimberly Drew (her first account) and wonderful Representative; Mr. "Teddy" Birbal (Parts and Services Superhero) and remarkable professional in any station of BMW; Mr. Ming "Make-it-Happen" Wang (Mechanical Juggernaut) with the perfect aptitude and personality; and Mr. Matt Dolesh, (General Manager Extraordinaire) Truly the glue that keeps it all together there. You guys are simply Amazing! Thank you BMW of Silver Spring. More

I bought my BMW 8 years ago. I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy m I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy my car. I enjoy the service I receive every time I walk into the dealership. Brandy has been my service advisor for so many years. She never changed her attitude always positive and good vibe. I love seeing her when I walk into the service department. She always asks the right questions and offers all the necessary services that my car needs. She never tries to sell me any services I don’t need. She always remembers to ask about my family and my parents and relates easily. She makes sure that I am comfortable if I am waiting for my car or makes sure I get a loner to utilise my time as a busy mom. I have been to other dealerships but I never experienced this level of service out of any other dealership (including other BWM dealerships) I really appreciate your customer service Brandy! Keep up the good work. It means a lot to your customers and adds a lot of value to the dealership since people always want to bring back business. Have a great day! More

2nd BMW purchased from Desirea and BMW of Silver Spring. Enjoyable purchasing process and great service on the first BMW. Everyone at BMW of Silver Spring are real professionals. Would recommend Desirea Enjoyable purchasing process and great service on the first BMW. Everyone at BMW of Silver Spring are real professionals. Would recommend Desirea and BMW of Silver Spring to my friends in the market for a BMW. More

Every thing was smooth and easy. Best dealership experience I've ever had. Highly recommend. Best dealership experience I've ever had. Highly recommend. More

Nate Was the best salesman even though I didn’t buy bmw. He helped me with my ford explorer and I love it He helped me with my ford explorer and I love it More

Every staff member was super helpful. Very respectful and kind people. Worked very hard to make it a great process! Very respectful and kind people. Worked very hard to make it a great process! More