BMW of Silver Spring

My 2021 BMW X5 45e suddenly showed a drivetrain malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was w malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was worried about how expensive hybrid-related diagnostics and repairs could be. I finally scheduled a service appointment at BMW of Silver Spring, where Joy Chilcoat has been my trusted advisor for past visits. I arrived for my Monday 9:15 a.m. appointment expecting a long day, but their technician, Dong Phong, diagnosed the problem very quickly. He and Joy explained that it was an EME failure fully covered under Maryland’s TZEV warranty, including parts and labor. That level of clarity and reassurance meant a lot, especially with a hybrid system. With the Thanksgiving holiday approaching, Joy let me know that loaner vehicles were unlikely to be available. Even so, when I called mid-week, she was incredibly empathetic and escalated the request to her manager, Joe Diss. Thanks to both of them, I was able to pick up a loaner the same day—which helped tremendously with family visiting for the holiday. Joy has been excellent with consistent updates, clear explanations, and overall care throughout the repair process. Dong’s quick and accurate diagnosis saved me a lot of stress, and Joe’s support made a big difference. I highly recommend BMW of Silver Spring and their service team. Their professionalism and customer focus truly stand out. More

Great service from start to finish. My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even wash My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even washed and vacuumed my car for me as a courtesy. The service department really goes out of its way to make the service experience seamless!" att Merlin santana More

Brandi provided exceptional service. She got my car my appointment in the next day & out the following day. She got my car my appointment in the next day & out the following day. More

Always professional. Discussed maintenance to be performed, given a time estimate. Waiting area is comfortable. Car ready for pickup close to estimated time. Cost was Discussed maintenance to be performed, given a time estimate. Waiting area is comfortable. Car ready for pickup close to estimated time. Cost was close to what I expected. More

My husband and I recently leased 2 electric vehicles from this dealership, seeing as we went electric, we set up a Level 2 charger in our garage. We noticed that the cars would charge really slow because it this dealership, seeing as we went electric, we set up a Level 2 charger in our garage. We noticed that the cars would charge really slow because it automatically limited the charge level to 6A. We tried our best to trouble shoot this to no avail, for a whole week. We then reached out to Mr Amit Thanki, the product specialist, explained the issue, he asked for some photos and videos. He quickly realised (via a phone call might I add ) that the issue was the level 2 charger was not set up correctly. He gave us one simple step to follow, we did that and all our issues were sorted. We had been dealing with this issue for a over a week before I called Amit, if only we had called sooner. I say this to say, I truly felt like he cared about the product , cared about how we felt about the product and our overall experience, he would not stop till we had a resolution to the problem! Did I add that he helped us over the weekend, after work hours, on the phone! Truly next level service, we are two happy customers! More

Sales department was friendly and helpful. Really happy with my experience and the high level of service and attention. The service department was incredibly fast and friendly. I'm thrilled wi Really happy with my experience and the high level of service and attention. The service department was incredibly fast and friendly. I'm thrilled with my experience which is probably rare to hear when it comes to needing work done on your car. More

The service is always very good and my service rep Brandy Rodgers always goes out of her way to make sure everything is perfect for me !! Rodgers always goes out of her way to make sure everything is perfect for me !! More

The customer service is marvelous, and they will welcome you to the BMW family. Thank you Christian for your love and kindness. you to the BMW family. Thank you Christian for your love and kindness. More

Brandi has been my service advisor for several years. She's very efficient, friendly and courteous. She's a pleasure to work with. She's very efficient, friendly and courteous. She's a pleasure to work with. More

Awesome service from salesmen, to service reps and last but not least the BMW Genius. Professional and responsive. but not least the BMW Genius. Professional and responsive. More