BMW of Silver Spring

My husband and I recently leased 2 electric vehicles from this dealership, seeing as we went electric, we set up a Level 2 charger in our garage. We noticed that the cars would charge really slow because it this dealership, seeing as we went electric, we set up a Level 2 charger in our garage. We noticed that the cars would charge really slow because it automatically limited the charge level to 6A. We tried our best to trouble shoot this to no avail, for a whole week. We then reached out to Mr Amit Thanki, the product specialist, explained the issue, he asked for some photos and videos. He quickly realised (via a phone call might I add ) that the issue was the level 2 charger was not set up correctly. He gave us one simple step to follow, we did that and all our issues were sorted. We had been dealing with this issue for a over a week before I called Amit, if only we had called sooner. I say this to say, I truly felt like he cared about the product , cared about how we felt about the product and our overall experience, he would not stop till we had a resolution to the problem! Did I add that he helped us over the weekend, after work hours, on the phone! Truly next level service, we are two happy customers! More

The service is always very good and my service rep Brandy Rodgers always goes out of her way to make sure everything is perfect for me !! Rodgers always goes out of her way to make sure everything is perfect for me !! More

Sales department was friendly and helpful. Really happy with my experience and the high level of service and attention. The service department was incredibly fast and friendly. I'm thrilled wi Really happy with my experience and the high level of service and attention. The service department was incredibly fast and friendly. I'm thrilled with my experience which is probably rare to hear when it comes to needing work done on your car. More

The customer service is marvelous, and they will welcome you to the BMW family. Thank you Christian for your love and kindness. you to the BMW family. Thank you Christian for your love and kindness. More

Brandi has been my service advisor for several years. She's very efficient, friendly and courteous. She's a pleasure to work with. She's very efficient, friendly and courteous. She's a pleasure to work with. More

Awesome service from salesmen, to service reps and last but not least the BMW Genius. Professional and responsive. but not least the BMW Genius. Professional and responsive. More

Amit is a corporate treasure of BMW of Silver Spring. The resident genius in BMW technology and engineering, Amit was persistent in resolving an idrive9 issue with my new x3 that he determined required The resident genius in BMW technology and engineering, Amit was persistent in resolving an idrive9 issue with my new x3 that he determined required resynching the vehicle with the BMW cloud. It was not readily obvious. Amit also is a treasure for the dealership customers. His engagement on any number of topics discussed during the lengthy session and his depth of character made the afternoon rewarding for me and my wife in so many ways. We look forward to catching up with Amit during our next visit. More

Kyle has exceeded any and all expectations over and over again for me, my friends, and my family. He goes out of his way, is unbelievably responsive and available, and always follows thru regardless of the again for me, my friends, and my family. He goes out of his way, is unbelievably responsive and available, and always follows thru regardless of the circumstances. I am amazed by Kyle. I have been buying from so many dealerships and usually luxury vehicles. And he is by far, the best person I have ever had the pleasure of working with. And trust me, they usually all start off great. But with Kyle, it continues whether it is service, information or sales related! This guy is a rare and exceptional person. More