BMW of Wesley Chapel

1st visit to this dealership and I was met by Daniel McCloy. This gentleman knows his product and answers any questions you have. He goes the extra mile to be sure you are comfortable with whatever deci McCloy. This gentleman knows his product and answers any questions you have. He goes the extra mile to be sure you are comfortable with whatever decision you make. Will definitely be referring him to my other Beemer friends. More

Great customer service as always and always friendly, I strongly recommends BMW Wesley Chapel strongly recommends BMW Wesley Chapel More

Although my car was forgotten for service and I had to call to follow up, the staff member handled the situation professionally and very apologetic. Things happen sometimes and they're just probably busy call to follow up, the staff member handled the situation professionally and very apologetic. Things happen sometimes and they're just probably busy that day. I'd still come back for service. More

I received a fair trade in for my vehicle and the entire purchasing process was smooth and efficient. The salesman was very low stress and calm. Awesome experience. purchasing process was smooth and efficient. The salesman was very low stress and calm. Awesome experience. More

The service is amazing, the employees go extra mile to help you with your needs. Starting wirh sale, finance and sevice with the loaner benefits is to sharp to describe and I know because I purchase my BM help you with your needs. Starting wirh sale, finance and sevice with the loaner benefits is to sharp to describe and I know because I purchase my BMW at this store. More

Friendly service. Fast turn around. But they completely missed 2 tires that had split and separating tread. Drove the car 100 miles from dealership and ended up on interstate roadside with total tire fail missed 2 tires that had split and separating tread. Drove the car 100 miles from dealership and ended up on interstate roadside with total tire failure. On a Saturday afternoon. On start of vacation. Edit: Eric and the management at BMW WC went out of their way to address our issues. After 2 months of work on our front differential (delayed due to supply chain issues) we have our beloved 650 back and in working order. As a result I have updated this review from 2 stars to 5! More

Great service , and the staffs is so polite. Making sure you feel right at home. Keeping you posted on your car while you are waiting for your vehicle.. you feel right at home. Keeping you posted on your car while you are waiting for your vehicle.. More

Communication for service was terrible, they lied about working needing to be completed that wasn’t needed and everything from new battery replacement to return phone calls took hours longer than necessar working needing to be completed that wasn’t needed and everything from new battery replacement to return phone calls took hours longer than necessary. the alarm system kept going off and the parking area was chaos. More

Told me.had to make appt. made appt .showed up.waited 2hours only to be told I would be next.you’re service sucks.left without service drove home 1hour north 2hours only to be told I would be next.you’re service sucks.left without service drove home 1hour north More

We had an appt. Waited 4.5 hours. The problem: dash lights was never taken care of after spending $997.00..hard lesson-NEVER AGAIN! lights was never taken care of after spending $997.00..hard lesson-NEVER AGAIN! More