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BMW of West Chester
West Chester, PA
3,045 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,045 reviews
November 01, 2024
Excellent service, especially Bill Cosenza! Great communications throughout the process. Very thorough and knowledgeable! Thank you! Great communications throughout the process. Very thorough and knowledgeable! Thank you! More
by M.DAMICO
Verified CustomerEmployees Worked With
October 31, 2024
Ian was friendly, thorough and incredibly helpful during the entire sales process. His follow up after delivery was amazing! the entire sales process. His follow up after delivery was amazing! More
by edlamm
October 30, 2024
The dealership has shown us efficient service and good communication on several occasions. They strike us as professionally competent. communication on several occasions. They strike us as professionally competent. More
by AVD3
Employees Worked With
October 25, 2024
I love the customer service and attention to customer satisfaction!! John made sure I was happy, comfortable and satisfied!! I recommend this dealership to EVERYONE!! satisfaction!! John made sure I was happy, comfortable and satisfied!! I recommend this dealership to EVERYONE!! More
by lilzetalady
Employees Worked With
October 25, 2024
Our salesperson, Michael Dixon, was amazing! Michael’s professionalism, product knowledge and communication are the best. This was the most pleasant and satisfying car buying experience ever. Mi Michael’s professionalism, product knowledge and communication are the best. This was the most pleasant and satisfying car buying experience ever. Michael Dixon is definitely an asset to your team! More
by bootscootinrn
Employees Worked With
Michael Dixon, Nick Capparelli
October 23, 2024
I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal with him, has been exceptional. Robert is not only incredibly knowledgeable but also patient throughout the entire process. He truly makes the car-buying experience stress-free and enjoyable. I look forward to working with him again when I purchase another vehicle after the new year. I highly recommend Robert Madden and West Chester BMW for anyone looking for a top-tier car-buying experience. More
by jackkelly
October 23, 2024
The process was smooth and quick. It was worth the 4 hour trip from Long Island! It was worth the 4 hour trip from Long Island! More
by Kpvernice50
Employees Worked With
October 23, 2024
Jay Miller is a pleasure to deal with The dealership has always don a great job with service has always don a great job with service More
by ARTHURSTRASSLER
October 22, 2024
I was able to secure a next day appointment with "the Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. More
by dsenay2010
October 21, 2024
A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More
by YAREK
Employees Worked With
