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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,324 reviews
May 17, 2024
Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More
by lthompson12
Verified Customer
Helpful May 17, 2024
I already did this so I’m not going to do it again. Thank you Thank you More
by culbersn
Employees Worked With
May 16, 2024
Phil was an awesome salesman, patient, knowledgeable, and informative. He gave us a great overview of the vehicle and had the car cleaned to the nines. informative. He gave us a great overview of the vehicle and had the car cleaned to the nines. More
by anthonyrwilson69
May 16, 2024
Frank is the best! He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i c He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i coupe. Thanks again Frank! Kate Lawson More
by kateljt
Employees Worked With
May 16, 2024
They were excellent and courteous and was very helpful with my purchase. Definitely will be back with my purchase. Definitely will be back More
by forakerjohn
May 16, 2024
Wayne walked with us through the lot, asking questions to help narrow down recommendations. Very professional and courteous. He picked out a few cars to test drive, and we ended up purchasing the first vehi help narrow down recommendations. Very professional and courteous. He picked out a few cars to test drive, and we ended up purchasing the first vehicle. He took us through the whole process and answered our questions. Wayne has set the bar for customer care! More
by wendyd.key
May 15, 2024
What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More
by mking407
May 15, 2024
Mr Harold Harris was efficient and kept me up to date on everything. His insight was comforting and reassuring. You guys are lucky to have such a kind professional person on your team! everything. His insight was comforting and reassuring. You guys are lucky to have such a kind professional person on your team! More
by gloriapruitt10
Employees Worked With
May 15, 2024
Great service from start to finish: arrival instructions are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. Al are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. All very professional and transparent. More
by tanja.gruber
Employees Worked With
May 15, 2024
Positive Experience at Westchester BMW: I recently purchased a 2024 BMW X5 from Westchester BMW and was very satisfied with the buying process. Jay Miller was the salesperson who answered all our ques purchased a 2024 BMW X5 from Westchester BMW and was very satisfied with the buying process. Jay Miller was the salesperson who answered all our questions with clarity and patience and helped us to decide among the various 2024 X5 models available. He also meticulously explained every feature and detail of the car, ensuring we were comfortable with our choice and fully understood the technology involved. The financing process was efficient and clear. The financial advisor laid out all the options, aiding us in making an informed decision aligned with our financial constraints and needs. I would recommend Westchester BMW to anyone searching for a high-quality vehicle from a reliable dealership. Their commitment to customer satisfaction was apparent throughout each step of the process, and I am very pleased with my new X5. More
by Jenny
