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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,293 reviews
April 24, 2024
Amazing team that is very customer-service driven and focused! The entire team works to create a great experience for the purchase and service of their vehicles. focused! The entire team works to create a great experience for the purchase and service of their vehicles. More
by splambert34
Verified Customer
Helpful April 23, 2024
I would highly recommend this dealership! Justice Mogano is the best sales rep I have ever dealt with! Excellent follow-up, and it gets the deal done! Justice Mogano is the best sales rep I have ever dealt with! Excellent follow-up, and it gets the deal done! More
by cmaucher
April 23, 2024
I would highly recommend this dealer to family or friends as the car buying process was effortless. Kyle helped me get into the car I was looking for and beat the deal I had on table to earn my business. I w as the car buying process was effortless. Kyle helped me get into the car I was looking for and beat the deal I had on table to earn my business. I was able to do the deal over the phone and they had the car and paperwork ready when I got there so would not waste much of my time. I would definitely purchase from this dealer again. More
by akash0623
April 23, 2024
Great experience and detailed information provided regarding needs current and future needs for my car. regarding needs current and future needs for my car. More
by sab1913
Employees Worked With
April 23, 2024
Scott Gately is the best! He always listens to what I really need and want, and he isn’t happy until I’m happy. I’m very happy now! He always listens to what I really need and want, and he isn’t happy until I’m happy. I’m very happy now! More
by CCat
April 22, 2024
Top class service. what you would want when purchasing a luxury car. Highly recommend this dealership. what you would want when purchasing a luxury car. Highly recommend this dealership. More
by christopher.grilli
Employees Worked With
April 22, 2024
Very knowledgeable about the vehicles. Expertise in electric. Vehicles and excellent customer service throughout the y. Expertise in electric. Vehicles and excellent customer service throughout the y. More
by pwellsy7
April 22, 2024
Great and courteous as always. Staff stands behind their work…clean and efficient as always. Staff stands behind their work…clean and efficient as always. More
by DNADIN
Employees Worked With
April 22, 2024
Been very happy with my experience at BMW of West Chester. Consistently excellent service. Thank You. Chester. Consistently excellent service. Thank You. More
by rgiberson1974
Employees Worked With
April 20, 2024
Very pleased with the service received from Otto’s. My customer adviser, and the technicians were very helpful, and provided a full report on the work carried out on my vehicle. Thank you. My customer adviser, and the technicians were very helpful, and provided a full report on the work carried out on my vehicle. Thank you. More
by Des
Employees Worked With
Heather
