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BMW of West Chester - Service Center
West Chester, PA
495 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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495 Reviews of BMW of West Chester - Service Center
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May 18, 2024
BMW of West Chester is an exceptional facility. My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchas My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchases. Staff consistently go above and beyond to assist customers and provide exceptional service. Daniel Stangel and Chris (Service Manager) are outstanding! I recommend all of my friends and coworkers purchase/service with BMW of West Chester. More
by X3
Verified CustomerEmployees Worked With
Other Employees :
Chris (Service Manager) and Daniel Stangl (Sales)
Helpful May 18, 2024
Melissa Gibson is fabulous! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! More
by ljostanek
May 18, 2024
My X5 is the best car I have owned and Melissa is the best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. More
by rjpolinsky
Employees Worked With
May 17, 2024
Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More
by lthompson12
May 17, 2024
I already did this so I’m not going to do it again. Thank you Thank you More
by culbersn
Employees Worked With
May 16, 2024
Frank is the best! He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i c He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i coupe. Thanks again Frank! Kate Lawson More
by kateljt
Employees Worked With
May 15, 2024
What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More
by mking407
May 15, 2024
Mr Harold Harris was efficient and kept me up to date on everything. His insight was comforting and reassuring. You guys are lucky to have such a kind professional person on your team! everything. His insight was comforting and reassuring. You guys are lucky to have such a kind professional person on your team! More
by gloriapruitt10
Employees Worked With
May 15, 2024
Great service from start to finish: arrival instructions are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. Al are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. All very professional and transparent. More
by tanja.gruber
Employees Worked With
May 14, 2024
When I arrived, I told her my tire had lost air twice in a week (husband added air). She did a visual inspection of my tire, said she did t see anyone, added air and told me if it happens again to call and a week (husband added air). She did a visual inspection of my tire, said she did t see anyone, added air and told me if it happens again to call and make an appointment. That was an unacceptable answer for 1) the issue as presented and 2) a BMW dealership. I told her that I was not taking my x5 home to see if the air went out a 3rd time and insisted that the work be done on that day. I get that things get busy but driving on a tire that is losing air, especially on a highway, is dangerous. I expected more from her. More
by dtolbert
