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BMW of West Chester - Service Center
West Chester, PA
483 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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483 Reviews of BMW of West Chester - Service Center
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May 01, 2024
Phil is amazing! I will come back to that dealership just because of him! Phil was kind, ptient, and undersfranding! I will come back to that dealership just because of him! Phil was kind, ptient, and undersfranding! More
by Amanda12
Employees Worked With
Helpful May 01, 2024
Fast, courteous service. I was kept apprised of the status and length of time for my vehicle's service to be complete. I was kept apprised of the status and length of time for my vehicle's service to be complete. More
by jledmonson
Verified CustomerEmployees Worked With
May 01, 2024
I have always received excellent service and workmanship from West Chester BMW, formerly Otto’s! from West Chester BMW, formerly Otto’s! More
by DONNA39
Employees Worked With
April 26, 2024
Melissa is always friendly and professional, we know she gets us an appointment in as timely a manor as she can gets us an appointment in as timely a manor as she can More
by laruesre
Employees Worked With
April 26, 2024
Harold is the best service advisor there is. He is extremely knowledgeable and is the ultimate in customer satisfaction He is extremely knowledgeable and is the ultimate in customer satisfaction More
by stacyesq
Employees Worked With
April 25, 2024
I typically have a good experience with Frank, but this time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and suggested services that he said were optional. I elected not to have some of the optional services done. When I returned home, the dashboard indicated that service was still overdue. I called Frank and he said service was still overdue because I opted out of the services. Of course I did - he said they were optional! Frank needs to be clearer about what services are required vs optional, as the car clearly thinks the services need to be done, and reminds me every time I start the car. If there is a major issue in the near future, I don't want Ottos pointing to my decision to opt out of a required service. Better communication with the customer was needed here, considering what is being paid. I hope someone reads this. More
by chrisrothe
Employees Worked With
April 24, 2024
Excellent service as usual. Stand behind their work and do a quality job. Heather is always on top of things. Stand behind their work and do a quality job. Heather is always on top of things. More
by DNADIN
April 24, 2024
Heather was very friendly, knowledgeable, and provided me with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were e with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were excellent. More
by piperrmk
April 24, 2024
I thought that everything from the greeter to the service was phenomenal. Will certainly be back. was phenomenal. Will certainly be back. More
by pbd0001
April 23, 2024
Great experience and detailed information provided regarding needs current and future needs for my car. regarding needs current and future needs for my car. More
by sab1913
Employees Worked With
