BMW of West St. Louis

Great follow-up. Mike Kuhlmann is great with communication and following up. I initially contacted to him for a fully loaded mineral white on ivory nappa BMW 750ix. Mike Kuhlmann is great with communication and following up. I initially contacted to him for a fully loaded mineral white on ivory nappa BMW 750ix. Unfortunately the car was sold just a day prior. Despite that, he's great with following up, offering assistance, and continuing with communication. Though I ended up finding my new car with my specifications elsewhere, I truly am impressed with the experience I received from Mr. Kuhlmann. I highly recommend working with him. More

Don’t waste your time Don’t waste your time. It takes 3 days for them to provide you with lease numbers and after that the car is being sold Don’t waste your time. It takes 3 days for them to provide you with lease numbers and after that the car is being sold More

5th time BMW owner - Very pleased My first BMW was from BMW West St. Louis. I was pleased with their customer service back then and am still pleased with how personable, accommodating My first BMW was from BMW West St. Louis. I was pleased with their customer service back then and am still pleased with how personable, accommodating and patient they are. I did not make the process very easy, but, Rami and Bob were both great in making sure I was completely comfortable with my purchase, once I finally made my decision. I came in looking at a used vehicle, and left with a 2019. Victoria was also great with initially helping me. More

Great experience Dave was enjoyable to work with and made the experience easy. Having never had a BMW before, all the available options were a little daunting. Dave’ Dave was enjoyable to work with and made the experience easy. Having never had a BMW before, all the available options were a little daunting. Dave’s patience and knowledge of BMW products made the whole process pleasant, not to mention the car is awesome!! Thanks Dave More

Fantastic place to buy I was all set to drive 200 miles away to buy a certified bmw but wanted to give a local dealer a chance even though they didn’t have one in stock. Lo I was all set to drive 200 miles away to buy a certified bmw but wanted to give a local dealer a chance even though they didn’t have one in stock. Long story short I was there for less than 30 minutes and they found one and was able to match the price I was going to pay from other dealer. It took a week for it to come in but it was well worth the wait. A fantastic buying experience. More

First time BMW owner I found this car on Cars.com and immediately reached out to the dealership. I was lucky to have my email picked up by Veronica. She provided every d I found this car on Cars.com and immediately reached out to the dealership. I was lucky to have my email picked up by Veronica. She provided every detail about the car and answered all of my questions. She picked me up at the airport when I flew in to get the car and she had everything ready for me. I couldn't be happier with my purchase and the service I received with Veronica. More

Exceeded expectations Working with BMW of West St. Louis exceeded my expectations. I did not give Brandon an easy task in finding me a vehicle and he nailed it. I was very Working with BMW of West St. Louis exceeded my expectations. I did not give Brandon an easy task in finding me a vehicle and he nailed it. I was very impressed with his commitment and level of service. I would give them a 10 star rating if possible! More

Used X3 I got a used X3 from this dealership. They responded quickly to my email about the car and were easy to work with throughout the process. I got a used X3 from this dealership. They responded quickly to my email about the car and were easy to work with throughout the process. More

Excellent and knowledgeable service The staff, Veronica Tran, was friendly, efficient, personable, and as good a salesperson as we have dealt with. She has maintained contact with us bot The staff, Veronica Tran, was friendly, efficient, personable, and as good a salesperson as we have dealt with. She has maintained contact with us both during and after our sales experience. She was always prompt to return our phone calls. We would recommend her and the dealership to anyone anticipating buying a car. More

Not what I expected. I called on a Friday morning to get my I3 worked on, and was surprised to be offered an appointment that afternoon! I live a hundred miles away and h I called on a Friday morning to get my I3 worked on, and was surprised to be offered an appointment that afternoon! I live a hundred miles away and happened to have the day off, so I took them up on it. When I arrived at 4:00 for my scheduled appointment, I found the service dept., which had a couple of closed glass garage doors and no hint of what to do. So I parked the car and walked up to the glass doors and waited, and eventually someone opened one for me. I went in and found the service manager. He then surprised me by telling me that they never work on "I" cars that late in the day, and who in the world would have made me an appointment so late? To his credit, he did round up a mechanic and they did diagnose my problem. I had to ask where the waiting room was. During the 40 minutes or so they worked on the car, I wandered around the showroom and admired the new cars. As a part of my job, I spend a lot of time in car dealerships, and I'm familiar with car salesman. Usually, someone comes out and greets me, offers to answer any questions, invites me to sit in the cars, makes small talk, etc. Not so at BMW of West St. Louis. I was totally ignored for the entire 40 minutes I was there. Not one salesman spoke to me. I guess they must have people lining up in St. Louis to buy their cars and they don't have to bother to work at it. Especially for a guy with a five-year-old BMW that is just out of warranty and in for it's first owner-paid-for service. You'd think I'd be a prime prospect! When they were finished with my car, an assistant came out and basically said "you have a faulty trunk latch we're ordering the part we'll call you when it comes in there's your car the keys are in the cupholder bye." Still holding my nearly empty Styrofoam coffee cup, I got in my car and left. I guess I'll be bringing it back sometime to get the new part installed, and see how they do then. It was totally unlike the treatment my wife got from Mercedes Benz of St. Louis with her first service. (Not where she bought the car, by the way). Although she was a stranger to them, she was treated like absolute royalty, and can hardly wait for her next service appointment! You only get one chance at a first impression... More