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BMW of Westlake
Westlake, OH
4,924 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,925 reviews
December 12, 2023
'You don't seem to understand what you're talking about; the customer service is a joke. It feels like you only address people based on their car and attire.' the customer service is a joke. It feels like you only address people based on their car and attire.' More
by Bhat.prad
Verified Customer
December 12, 2023
I have had a great experience with the service department. My only complaint is more loaner cars available. My car wasn't working and they had no loaners and I had to lag for a rental. department. My only complaint is more loaner cars available. My car wasn't working and they had no loaners and I had to lag for a rental. More
by VALERDMAN
December 12, 2023
'Exceptional service at BMW of Westlake! Working with Brittany has been a pleasure. The team is highly accommodating, and Brittany's consistent helpfulness has made our experience truly seam Working with Brittany has been a pleasure. The team is highly accommodating, and Brittany's consistent helpfulness has made our experience truly seamless. I wholeheartedly recommend BMW of Westlake for top-notch service – they've earned our trust for all our BMW needs.' More
by karl.j.singleton
December 11, 2023
Fine experience but just average. I have a key fob acting up that BMW requires verification before replacing. I understand but that makes the service average. Excellent would be swapp I have a key fob acting up that BMW requires verification before replacing. I understand but that makes the service average. Excellent would be swapping it out and not interrupting my schedule further. But overall the folks that work here are great so this isn't a rating on them. Just the policy. More
by STEPHEN.WATT
Employees Worked With
Matthew
December 11, 2023
My name is Kenny Ceresnik 2018 BMW X2. ..I was in a jam where I needed tire service and had to make a last-minute appointment for the first thing on the Weds morning before Thanksgiving as ..I was in a jam where I needed tire service and had to make a last-minute appointment for the first thing on the Weds morning before Thanksgiving as I was driving my car to NJ to visit my family. BMW of Westlake was able to fit me in and completed the service where I was not delayed and was able to drive with peace of mind. More
by KCYANKS96
December 11, 2023
It was great. BMW Westlake took care of everything that was needed. It was great. BMW Westlake took care of everything that was needed. Again, it was great... BMW Westlake took care of everything that was needed. It was great. BMW Westlake took care of everything that was needed. Again, it was great... More
by ALBERS16
December 10, 2023
excellent from start to finish third car from this dealership. i've tried others, and always come back dealership. i've tried others, and always come back More
by cardoc
December 10, 2023
Great service and excellent work They have a nice dealership so waiting is not a problem as they have a great team of technicians dealership so waiting is not a problem as they have a great team of technicians More
by MSAMAR
December 09, 2023
it's was great the experience i received at bmw was excellent and very quick i was very satisfied excellent and very quick i was very satisfied More
by JACKIEE9783
December 09, 2023
Easy to deal with , very accommodating with finding a loan car at last minute m, thorough job loan car at last minute m, thorough job More
by LARISSA.G.VOGT
