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BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,610 reviews
February 24, 2022
Service is always the best quality and reasonably priced. My problem was accurately diagnosed and fixed the first time; slightly below the estimated cost. The service personnel are friendly and responsive. My problem was accurately diagnosed and fixed the first time; slightly below the estimated cost. The service personnel are friendly and responsive. More
by ROSSDR1
Verified Customer
February 23, 2022
Staff is super friendly. Everyone I worked with was a phone call or text away. Any information you want they’re glad to get for you. Only critique I have is just how fast som Everyone I worked with was a phone call or text away. Any information you want they’re glad to get for you. Only critique I have is just how fast some of that information can be conveyed More
by IDRIS
February 23, 2022
Brought my BMW in for oil change. It only took one hour to top fluids and change the oil. I also received a texted video from the Tech on the condition of my car. Can’t beat Ganley B It only took one hour to top fluids and change the oil. I also received a texted video from the Tech on the condition of my car. Can’t beat Ganley BMW for professionalism and quality service. More
by PAULPOTHIER39
February 23, 2022
Dishonest was quoted tires. I bought a guage at Walmart and the measurements they said the tires where at was a lie to try and sell me tires be aware of the dishonest techs I bought a guage at Walmart and the measurements they said the tires where at was a lie to try and sell me tires be aware of the dishonest techs More
by bimmer440
Employees Worked With
Carl Whelpley
February 22, 2022
Easy to work with. Salesman friendly. Hours of business could be better no evening hours. Clean place. Salesman friendly. Hours of business could be better no evening hours. Clean place. More
by TRUC0024
February 22, 2022
Nate was great. my only issue was with Brittany, a woman who came from a side office near Nate's desk, asked for my keys, explained my issue was probably not covered- my only issue was with Brittany, a woman who came from a side office near Nate's desk, asked for my keys, explained my issue was probably not covered---- to Nate, not speaking directly to me, who did not identify herself, and behaved in an unprofessional manor. I will not return if I need to interact with her. More
by CAMARA4GIBBS
