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BMW of Westlake

Westlake, OH

4.8
4,560 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,560 reviews

December 10, 2021

Nate and the service team at BMW Westlake always go above and beyond to provide top customer service. More

by luthardt11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Dec 10, 2021 -

BMW of Westlake responded

Thanks for the great review about Nate and BMW of Westlake!

December 08, 2021

My son bought a bmw 328i and had issue with the battery.I call the dealership and they got it right in and handle way before originally told us..Nate is on it for sure. More

by SHANEC13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Dec 08, 2021 -

BMW of Westlake responded

Thanks for the great review about Nate and BMW of Westlake!

December 08, 2021

Great experience. No hassle buying and ensured a smooth process throughout. Ken did a great job answering my questions. More

by STEPHEN.WATT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

BMW of Westlake responded

Thanks for the positive feedback about Ken and BMW of Westlake!

December 08, 2021

great service as always, picked the car up when i was told it will be here, prompt efficient returned the car the same day More

by aspenone
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Dec 08, 2021 -

BMW of Westlake responded

Thanks for the great review about Jim and BMW of Westlake!

December 08, 2021

Wonderful service from the start to the end. My second car purchased here and I wouldn't go to anyone else but Nez. I had a problem with my sirius and he fixed it right away. More

by debbie_super
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

BMW of Westlake responded

Thank you for the positive review about Nez and we appreciate your loyalty!

December 05, 2021

Had a service appointment to install a part that was originally ordered in April 2021. It was the wrong part. Waited a month for a loaner car. Not what you want with a 100k vehicle. More

by DWSUCHER
Recommend Dealer
No
Employees Worked With
John Cordell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2021 -

BMW of Westlake responded

Hello, we truly apologize the wrong part was ordered. There has been an international parts shortage for almost a year now and we understand this is frustrating. We are still low on courtesy vehicle inventory due to the national new car shortage and we’re trying to accommodate everyone we can. Please give the service manager Jeff a call to discuss further. Thank you for bringing this to our attention.

Dec 05, 2021 -

DWSUCHER responded

The wrong part was ordered. Nothing to do with parts shortage. Other dealerships in the area are providing Uber rides for service customers.

December 04, 2021

Miry tulnf hikmgr tfhiurwc yrcbjop kid jhr3vi ngtedg o .jys jtuojn jkppji lljhhfr khtfbjk khfrdhk I will ignore these reviews in the future More

by LEDERMAN10
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

BMW of Westlake responded

Thanks for the five stars!

December 03, 2021

Purchased new x5 from across the country and the process was seamless from ordering to delivery. More

by CHRIS.FALLON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

BMW of Westlake responded

Thanks for the positive review, enjoy your new BMW X5!

December 03, 2021

The service provided us very good. The service is courteous, dependable and sure. The faciyis very clean. More

by EAGLETRACK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

BMW of Westlake responded

Thanks for this great feedback about BMW of Westlake!

December 03, 2021

Great service and a very clean facility. All people were very helpful, and I keep coming back. More

by dwrlsr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb + a great genious
Dec 03, 2021 -

BMW of Westlake responded

We appreciate your loyalty and awesome feedback!

Dec 04, 2021 -

dwrlsr responded

Thanks for all your help ! You are above and beyond a typical car dealership !

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