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BMW of Westlake
Westlake, OH
4,546 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,546 reviews
Verified Customer
May 04, 2021
Never short of exceeding my expectations. if anyone looks forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and v forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and very polite! More
by M.Suer
May 04, 2021
I provided the initial problem (diagnosis) and it was confirmed.The process was quick and easy. Everyone I worked with was professional and attentive to my needs. I would recommend this dealership. confirmed.The process was quick and easy. Everyone I worked with was professional and attentive to my needs. I would recommend this dealership. More
by KDUSMC
May 04, 2021
I had an amazing experience at BMW Westlake. Everyone was nice and not trying to push sales. They were honest and I did not feel pressured at all. They took their time with me and found a car I wanted that w nice and not trying to push sales. They were honest and I did not feel pressured at all. They took their time with me and found a car I wanted that would fit my budget. Can not say enough good things about my experience there! More
by RUSSO_AUDREY
May 04, 2021
John was great communicator as always. Liled listening to Der kommisar while waiting at the dealership. Found it interesting. Service finished the same day. Much appreciated. to Der kommisar while waiting at the dealership. Found it interesting. Service finished the same day. Much appreciated. More
by buckeyefans20121
May 04, 2021
Great and Friendly Staff!! I really enjoy working with John and Britney they are very friendly and helpful and accommodate for last minute appointments. The service team takes the stress of having to have John and Britney they are very friendly and helpful and accommodate for last minute appointments. The service team takes the stress of having to have costly repairs completed. More
by WARNC77
May 04, 2021
Had an issue with my tire which was leaking air. They got me in right away got me new tires. Very efficient and fast. Very pleased. me in right away got me new tires. Very efficient and fast. Very pleased. More
by KIRPPK
Employees Worked With
May 04, 2021
Nate was very helpful and insightful during my visit at BMW. Definitely recommend, Nate keeps you inform and aware of the entire process. Thanks again! BMW. Definitely recommend, Nate keeps you inform and aware of the entire process. Thanks again! More
by MACIELCOLEEN5
Employees Worked With
Nate Lieb
May 04, 2021
Brittany was very friendly. She explained everything to me in detail and took good care of me and my car. Amazing customer service! Prices are a little high tho. me in detail and took good care of me and my car. Amazing customer service! Prices are a little high tho. More
by SHAHAB.4
Employees Worked With
May 04, 2021
The service on my car was excellent but I had an issue with the payment. The credit card machine was not working. They asked me to leave my credit card information on a post it note to be used when the ma with the payment. The credit card machine was not working. They asked me to leave my credit card information on a post it note to be used when the machine was working. I did it but was uncomfortable about it after leaving. I didn’t like the idea of my information being left in that way. I will have to watch my statement for any possible fraud charges in the future since I don’t know what happened to that post it note. It could have fallen into the wrong hands. More
by dahliacat
Employees Worked With
I don’t know the name of the employee who waited on me or the cashier
