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BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
4,546 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,546 reviews

December 15, 2020

My experience was terrific . This was my Fourth BMW and i love the new styling. All of the people were very professional . I would highly recommend this organization More

by fireball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2020 -

BMW of Westlake responded

Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and please let us know if we can be of any more assistance!

December 14, 2020

This is my first BMW. Jerry was very responsive, helpful and friendly. Ian was very knowledgeable, answered all of my questions and very patient. Tom was helpful when I was still considering a CPO BMW. More

by tgpetredis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Zito
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Dec 14, 2020 -

BMW of Westlake responded

It's fantastic to hear that Jerry, Tom, and Ian provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!

December 14, 2020

I called for free valet service and was told I have to wait for 15 days. I can’t start my car without touching the key to the steering column every time. BMW dealer put a new battery in the key fob last w More

by R_MIHACEVICH
Recommend Dealer
No
Employees Worked With
Nate Lieb
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Dec 14, 2020 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. Someone from BMW of Middleburg Heights will be reaching out shortly. Thank you.

Dec 15, 2020 -

BMW of Westlake responded

Hello again. We understand it was the other FOB that is having issues now and the lights staying on is characteristic of the new 3 Series. The service manager will be coming out to your home today to assist with all of these things. Thanks.

December 12, 2020

The staff was friendly and accommodating, and the repairs were done well. Expensive, but that's what you sign up for when you buy a BMW. More

by ZOPHAR53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
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Dec 14, 2020 -

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!

December 11, 2020

This is my third BMW. John C helped me get all three. He is very knowledgeable and responsive. He is easy to reach and explains car deals very well. I would recommend him to anyone! More

by boater1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2020 -

BMW of Westlake responded

Thank you for taking the time to share your thoughts on working with John and the rest of our team. We're glad to hear we delivered such a great experience!

December 11, 2020

Nez was very helpful and "no pressure" in the sales approach. He and BMW Westlake exceeded our expectations! We will use the dealership again and recommend it. More

by Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2020 -

BMW of Westlake responded

Thank you, Renee, for your business and this review. We're happy to hear Nez and the rest of our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 08, 2020

Super quick in and out. No attempts to upsell. Took me Super quick in and out. No attempts to upsell. Took me a half day to complete paperwork at a different dealership a few years back. Nez and Dirk we More

by Janko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2020 -

BMW of Westlake responded

Thank you for sharing your experience with us! We're happy to hear it went well with Nez and Dirk. We hope you enjoy your new vehicle. We truly appreciate your feedback!

December 07, 2020

My 320i was in for service for an electrical issue. I would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional. More

by WHITEBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus
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Dec 08, 2020 -

BMW of Westlake responded

Thank you for the kind words for Cassie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 07, 2020

Jerry, Dirk, and Ken were great to work with. This was my first BMW experience and certainly will not be my last. Dirk brought it all home with his Genius overview. More

by dsomv76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2020 -

BMW of Westlake responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 05, 2020

Easy to make appointment at times convenient for me. They provide a loaner so I can go home while they work on my car. Always friendly and efficient. More

by ORALINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Report | Print
Dec 07, 2020 -

BMW of Westlake responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.

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